STOP:c0000135 The program can't start because %hs is missing from your computer.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mr3t, Sep 27, 2012.

  1. mr3t

    mr3t Private E-2

    Please help me. Whenever i turn on my computer (HP Pavilion p7-1047c) a blue screen comes on telling me "STOP: C0000135 The program can't start becuase %hs is missing from your computer. Try reinstalling program to fix this problem." I attached the FRST.txt file that FRST64.exe gave me. Please help me resolve my problem.
     

    Attached Files:

  2. thisisu

    thisisu Malware Consultant

    Welcome to MajorGeeks, mr3t

    [​IMG] Boot to System Recovery Options and run FRST again.
    Type the below bolded text in the edit box after "Search:".

    user32.dll

    Then click the Search button.

    It will make a log (Search.txt) on the flash drive. Please attach this log to your next reply. (How to attach)
     
  3. mr3t

    mr3t Private E-2

    Ok i searched it and i attached the file.
     

    Attached Files:

  4. thisisu

    thisisu Malware Consultant

    I need one more search to be completed. This time look for this file: winlogon.exe

    Attach the latest Search.txt when finished.
     
  5. mr3t

    mr3t Private E-2

    Ok I attached the other Search.txt file
     

    Attached Files:

  6. thisisu

    thisisu Malware Consultant

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    Attached is fixlist.txt
    • Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST64.exe on your flash drive.

    Now re-enter System Recovery Options.
    Run FRST64 and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (How to attach)

    Now attempt to boot normally.
     

    Attached Files:

  7. mr3t

    mr3t Private E-2

    I attached the fixlog.txt, but now when i turn on my computer it shows me STOP: c000007b {Bad Image} winsrv is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Thank you very much for helping me.
     

    Attached Files:

  8. thisisu

    thisisu Malware Consultant

    Please rescan with FRST and attach the latest FRST.txt
     
  9. mr3t

    mr3t Private E-2

    Ok I attached the latest FRST.txt file
     

    Attached Files:

  10. thisisu

    thisisu Malware Consultant

    Try this:

    • Go into System Recovery Options
    • Choose Startup Repair from the list of options.
    • Let me know what messages you receive afterwards.
     
  11. mr3t

    mr3t Private E-2

    It has told me to restart the computer to complete the repairs although when i did it shows me the same message as last time
     
  12. thisisu

    thisisu Malware Consultant

    Choose startup repair once more and let me know the message(s) received this time.
    If bootup still fails, attach a new FRST log for me to review.
     
  13. mr3t

    mr3t Private E-2

    Now when i open startup repair it shows me the recovery manager i attached the latest FRST.txt file
     

    Attached Files:

  14. thisisu

    thisisu Malware Consultant

    What's the recovery manager? Go into more detail on what happened when you attempted to run Startup Repair.

    This log looks fine by the way. According to this log, the system hasn't booted successfully since April 28th, 2012. Is this correct?
     
  15. mr3t

    mr3t Private E-2

    The recovery manager shows me options I have, such as to perform a system restore perform a system recovery or back up my files and the last time I used my computer was a few weeks ago.
     
    Last edited: Sep 28, 2012
  16. thisisu

    thisisu Malware Consultant

    Try the following fixlist.txt with FRST.
    Remember to attach the Fixlog.txt when finished.
     

    Attached Files:

  17. mr3t

    mr3t Private E-2

    Ok I attached the fixlog.txt
     

    Attached Files:

  18. thisisu

    thisisu Malware Consultant

    Who's fixlog did you attach? Because it was not from the fixlist I gave you.

    Something isn't right here. You said you were experiencing c0000135 %hs but the logs you have attached (FRST.txt) show no indication of a ZeroAccess infection.

    Please verify that you are attaching your logs and not someone else's.
     
  19. mr3t

    mr3t Private E-2

    Currently when I turn on my computer it shows me a different message that says "STOP: c000007b {Bad Image} winsrv is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support." I tried fixing it again and attached another fixlog.txt and I scanned it again and put a new FRST.txt file
     

    Attached Files:

  20. thisisu

    thisisu Malware Consultant

    I'm not sure. Your FRST logs have all been clean. Since this does not appear to be a malware related issue preventing startup, you should try the Software forum for additional assistance.
    Good luck and be safe :)
     
  21. mr3t

    mr3t Private E-2

    ok thank you for trying to help me
     
  22. thisisu

    thisisu Malware Consultant

    You're welcome. Be safe.
     

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