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Stop me from making an IE problem worse!

Discussion in 'Malware Removal' started by mphsbbq, Jan 28, 2004.

  1. mphsbbq

    mphsbbq Private E-2

    I am a nongeek in need of Major Geek Help!

    It all startrd yesterday when my IE would not open. I would receive the message:
    "IE has encountered a problem and needs to close"

    I contacted Dell support and we uninstalled & reinstalled IE. It did not help.

    I have a home network, so I downloaded the latest IE 6.0 from MS on a different pc and shipped it to the troubled machine. After install, I had the same problem.

    I then shipped Netscape over to the troubled machine and loaded. I got it to work but did not set it as my default browser.

    Through NS, I purchased, dnld, and instlld Nortan Internet Security2004 Professional. I also downloaded Earthlink's TotalAccess 2004.

    Norton found a Trojan Horse in a file madise.dll and recommended I quarantine it.

    It did not solve the problem.

    I decided to remove TA2004 and when I rebooted, I get the following message after getting into my user account:

    "TaskPanl.exe - Unable to locate component......The application has failed to start because E60Cmmon.dll was not found. Re-installing the application may fix the problem".

    After clicking OK, OK, I then get:

    "Microsoft Visual C++ Runtime Library....Run Time Error!..... Program:C:\Windows\surfmonkey\smproxy.exe............
    This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information".

    Clicking the OK button will not make the message go away.

    Now, I can no longer access the internet with NS or send and receive e-mail through OE.

    I need help! Suggestions?

    I installed Hijack which produced the following results:

    Logfile of HijackThis v1.97.7
    Scan saved at 8:30:10 AM, on 1/28/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\System32\rundll32.exe
    C:\WINDOWS\Nhksrv.exe
    C:\WINDOWS\System32\PackethSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\SURFMO~1\SMPROXY.EXE
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Documents and Settings\Seth Wilson\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://sharempeg.com/find/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.jetseeker.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://if.searchcentrix.com/sidecat.jsp?p=98567&appid=21&id=1329271921681100
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://sharempeg.com/find/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.jetseeker.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://sharempeg.com/find/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.searchv.com/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.searchv.com/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.searchv.com/search.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://if.searchcentrix.com/sidecat.jsp?p=98567&appid=21&id=1329271921681100
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://www.search-2003.com/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
    O1 - Hosts: 209.8.166.99 www.nextgallery.net
    O1 - Hosts: 209.8.166.99 www.008i.com
    O1 - Hosts: 209.8.166.99 www.opsex.com
    O1 - Hosts: 209.8.166.99 www.yellow500.com
    O1 - Hosts: 209.8.166.99 www.v61.com
    O1 - Hosts: 209.8.166.99 www.searchv.com
    O1 - Hosts: 209.8.166.99 www.hotbookmark.com
    O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINDOWS\bi.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-DFF7-EC6BF4D5FA7D} - C:\WINDOWS\gsim.dll
    O2 - BHO: WinShow module - {6CC1C918-AE8B-4373-A5B4-28BA1851E39A} - C:\WINDOWS\winshow.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {f760cb9e-c60f-4a89-890e-fae8b849493e} - C:\WINDOWS\madise.dll (file missing)
    O3 - Toolbar: (no name) - {8FB0F3E2-5193-11d7-9F88-0050FC5441CB} - C:\WINDOWS\SYSTEM32\shdocvw.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ELNKProxy] C:\WINDOWS\surfmonkey\smproxy.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~2\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
    O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra button: Encarta Encyclopedia (HKLM)
    O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
    O9 - Extra button: Define (HKLM)
    O9 - Extra 'Tools' menuitem: Define (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: {1D2DCA0D-B30F-40AD-9690-087105F214EC} (IEDial Class) - http://usa-download.nocreditcard.com/download/Object/ieaccess2XP.cab
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v43/yacscom.cab
    O16 - DPF: {30000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com/download/cabs/FON19119/flash.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020323/qtinstall.info.apple.com/qt505/us/win/QuickTimeInstaller.exe
    O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
    O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestation.com/common/classes/batchdwnl.cab?version=4,3,2,20802
    O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.dell.com/us/en/systemprofiler/SysProfLcd.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DE22A7AB-A739-4C58-AD52-21F9CD6306B7} (CTAdjust Class) - http://www.microsoft.com/typography/clearadj.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
    O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} (IRDIXAObj Class) -
     
  2. General_Lee_Stoned

    General_Lee_Stoned BuZZed Lightyear

  3. mphsbbq

    mphsbbq Private E-2

    Are we getting there?

    General_Lee_Stoned,

    Thanks for your help!

    After downloading and running the three files you linked me to, I continue to get the messages:

    "TaskPanl.exe - Unable to locate component......The application has failed to start because E60Cmmon.dll was not found. Re-installing the application may fix the problem".

    And

    "Microsoft Visual C++ Runtime Library....Run Time Error!..... Program:C:\Windows\surfmonkey\smproxy.exe............
    This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information".

    I cannot access the internet and my OE will not send/receive. The taskbar that normally cycles through my email accounts never appears.

    Below is the updated Hijack report. I am thinking I should check & Fix the items in BOLD

    Thoughts?

    Logfile of HijackThis v1.97.7
    Scan saved at 1:15:23 PM, on 1/28/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Nhksrv.exe
    C:\WINDOWS\System32\PackethSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\surfmonkey\smproxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\System32\rundll32.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Documents and Settings\Seth Wilson\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://if.searchcentrix.com/sidecat.jsp?p=98567&appid=21&id=1329271921681100
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://if.searchcentrix.com/sidecat.jsp?p=98567&appid=21&id=1329271921681100
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
    O1 - Hosts: 209.8.166.99 www.nextgallery.net
    O1 - Hosts: 209.8.166.99 www.v61.com
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-DFF7-EC6BF4D5FA7D} - C:\WINDOWS\gsim.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {f760cb9e-c60f-4a89-890e-fae8b849493e} - C:\WINDOWS\madise.dll (file missing)
    O3 - Toolbar: (no name) - {8FB0F3E2-5193-11d7-9F88-0050FC5441CB} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ELNKProxy] C:\WINDOWS\surfmonkey\smproxy.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~2\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
    O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra button: Encarta Encyclopedia (HKLM)
    O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
    O9 - Extra button: Define (HKLM)
    O9 - Extra 'Tools' menuitem: Define (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v43/yacscom.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020323/qtinstall.info.apple.com/qt505/us/win/QuickTimeInstaller.exe
    O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
    O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestation.com/common/classes/batchdwnl.cab?version=4,3,2,20802
    O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.dell.com/us/en/systemprofiler/SysProfLcd.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DE22A7AB-A739-4C58-AD52-21F9CD6306B7} (CTAdjust Class) - http://www.microsoft.com/typography/clearadj.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
    O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} (IRDIXAObj Class) -
     
  4. General_Lee_Stoned

    General_Lee_Stoned BuZZed Lightyear

    yes thats exactly what you want to do also fix these

    O2 - BHO: (no name) - {f760cb9e-c60f-4a89-890e-fae8b849493e} - C:\WINDOWS\madise.dll (file missing)
    O3 - Toolbar: (no name) - {8FB0F3E2-5193-11d7-9F88-0050FC5441CB} - (no file)
    O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-DFF7-EC6BF4D5FA7D} - C:\WINDOWS\gsim.dll

    sorry took a while bit busy tonight
     
  5. mphsbbq

    mphsbbq Private E-2

    A couple of things happened

    General_Lee_Stoned

    I no longer get the error messages immediately after restart and login.

    I also do not get a "not responding error" in IE.

    However, when I try to open OE or IE, I get:

    "Microsoft Visual C++ Runtime Library....Run Time Error!..... Program:C:\Windows\surfmonkey\smproxy.exe............
    This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information".

    No access to the web or emails either.

    The blue "loading" bar in the lower right of IE gets about 1/3 of the way before it stalls. When I click Stop & Refresh, an Action Cancelled message says that it was unable to llink to my web page (yahoo.com).

    Also in my Windows Task Manager Applications box, MS Visual C++ Runtime Library is running.

    Here is the latest Hijack:

    Logfile of HijackThis v1.97.7
    Scan saved at 2:16:20 PM, on 1/28/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\Nhksrv.exe
    C:\WINDOWS\System32\PackethSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\WINDOWS\System32\rundll32.exe
    C:\WINDOWS\SURFMO~1\SMPROXY.EXE
    C:\Documents and Settings\Seth Wilson\My Documents\hijackthis\hijackthis\HijackThis.exe
    C:\Program Files\Messenger\msmsgs.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://if.searchcentrix.com/sidecat.jsp?p=98567&appid=21&id=1329271921681100
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://if.searchcentrix.com/sidecat.jsp?p=98567&appid=21&id=1329271921681100
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
    O1 - Hosts: 209.8.166.99 www.nextgallery.net
    O1 - Hosts: 209.8.166.99 www.v61.com
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~2\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra button: Encarta Encyclopedia (HKLM)
    O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
    O9 - Extra button: Define (HKLM)
    O9 - Extra 'Tools' menuitem: Define (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v43/yacscom.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020323/qtinstall.info.apple.com/qt505/us/win/QuickTimeInstaller.exe
    O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
    O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestation.com/common/classes/batchdwnl.cab?version=4,3,2,20802
    O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.dell.com/us/en/systemprofiler/SysProfLcd.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DE22A7AB-A739-4C58-AD52-21F9CD6306B7} (CTAdjust Class) - http://www.microsoft.com/typography/clearadj.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
    O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
     
  6. Fw190

    Fw190 Lt. Anti-Social

    you can also goto the start menu, to the run prompt and type "msconfig"

    This will give you a listing of things that are starting up. Disable the smproxy entry. Sounds as if that was something installed by spyware or earthlink. Either way, it's trying to start up but looks to be uninstalled.
     
  7. General_Lee_Stoned

    General_Lee_Stoned BuZZed Lightyear

    as for surf monkey its still there is there an uninstall link in add/remove programs if not search for surf monkey ifr theres a file or folder there delete it

    also fix these
    C:\WINDOWS\SURFMO~1\SMPROXY.EXE
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://if.searchcentrix.com/sidecat...329271921681100
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about_:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://if.searchcentrix.com/sidecat...329271921681100

    there a couple more im not sure of ill check them out
     
  8. General_Lee_Stoned

    General_Lee_Stoned BuZZed Lightyear

  9. mphsbbq

    mphsbbq Private E-2

    No Luck

    Fw190,

    Thanks for your suggestion.

    I disabled all Startop Items and rebooted. I got similar results to my last post.

    I think something is happening in windows\surfmonkey. I tried deleting that file last night but could not.

    I am also unable to remove Earthlink TotalAccess 2004 and Earthlink Parental Controls in the Control Panel/Add or Remove Programs box.

    Can I delete these folders directly in \Programs\?
     
  10. mphsbbq

    mphsbbq Private E-2

    2004 - The year of the surfMONKEY!

    General_Lee_Stoned,

    Thank you sooooo much!

    I was able to delete the surfmonkey folder.

    After restart, I was able to access the web through IE and dnld new emails in OE.

    I continued on with your initial recommendations and scanned for viruses using your weblinks.
    trojanscan.com did not find anything
    trendmicro.com found 2 viruses:
    JAVA_BYTEVER.A
    TROJ_WINSHOW.A

    I deleted the viruses and reran hijack (see below)

    I let NAV expire this summer and it cost me. This could have been alot worse.

    Thanks again for your help!


    Logfile of HijackThis v1.97.7
    Scan saved at 5:54:41 PM, on 1/28/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Nhksrv.exe
    C:\WINDOWS\System32\PackethSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Documents and Settings\Seth Wilson\My Documents\hijackthis\hijackthis\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra button: Encarta Encyclopedia (HKLM)
    O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
    O9 - Extra button: Define (HKLM)
    O9 - Extra 'Tools' menuitem: Define (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v43/yacscom.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020323/qtinstall.info.apple.com/qt505/us/win/QuickTimeInstaller.exe
    O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
    O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestation.com/common/classes/batchdwnl.cab?version=4,3,2,20802
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003120501/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.dell.com/us/en/systemprofiler/SysProfLcd.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DE22A7AB-A739-4C58-AD52-21F9CD6306B7} (CTAdjust Class) - http://www.microsoft.com/typography/clearadj.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
    O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
     
  11. Ezaxs99

    Ezaxs99 Ether Person

  12. General_Lee_Stoned

    General_Lee_Stoned BuZZed Lightyear

    @mphsbbq

    glad you got it all sorted :)
     

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