SUPER AntiSpyware Quarantine Shutdown

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ArsenicY, Feb 12, 2009.

  1. ArsenicY

    ArsenicY Private E-2

    I've had problems with pop-ups lately, so I ran SUPER AntiSpyware. It ran fine, but when I attempted to quarantine it, the computer gave me the blue screen of death.

    I tried it again in Safe mode, where the same problem happened again. I ran all the other scans from the Read & Run, and they worked fine, as well as running a particular scan for AntiVirus XP, Smitfraudfix. All logs are attached in this and the next post.

    I also checked for the TDSSserv, and it wasn't even on my computer.

    Help?
     

    Attached Files:

  2. ArsenicY

    ArsenicY Private E-2

    No SASlog is attached, obviously.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    SUPERAntiSpyware always creates a log and you have two of them from Feb 11th. Please attach both of the below files:
    Code:
    "C:\Documents and Settings\ariella\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\"
    Feb 11 2009  2086  "SUPERAntiSpyware Scan Log - 02-11-2009 - 17-54-53.log"
    Feb 11 2009  4003  "SUPERAntiSpyware Scan Log - 02-11-2009 - 18-54-51.log"
    Also note the instructions for using SUPERAntiSpyware gave you a possible work around for crashes. Make sure that you have the current version of SUPERAntiSpyware since you were out of date with everything else (see below) I assume it is out of date too.


    You did not update Malwarebytes as requested before running a scan. You are out of date. Please run it, and update it first. Then run a new scan to make sure it is clean. Attach this new log.


    Uninstall the below old versions of software as instructed in step 1 of the READ & RUN ME
    J2SE Runtime Environment 5.0 Update 11
    J2SE Runtime Environment 5.0 Update 6
    Java(TM) 6 Update 2
    Java(TM) 6 Update 3
    Java(TM) SE Runtime Environment 6 Update 1

    Now go back to the READ & RUN ME and download and run the current version of MGtools. You are way out of date. Then attach the new MGlogs.zip file.
     
    Last edited: Feb 13, 2009

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