SUPERAntiSpyware log file (step 2 of Win XP Cleaning procedure)

Yes, you can delete them from quarantine ....but you need to finish the instructions and attach the other requested logs.

 

We still need the ComboFix log as well as the log from running the MGTools .....and please attach them.

HOW TO: Attach Items To Your Post

 

Please disable all anti-virus and anti-spyware programs while we do the following:

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now download The Avenger by Swandog469, and save it to your Desktop.
* Extract avenger.exe from the Zip file and save it to your desktop
* Run avenger.exe by double-clicking on it.
* Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

* Now click the Execute button.
* Click Yes to the prompt to confirm you want to execute.
* Click Yes to the Reboot now? question that will appear when Avenger finishes running.
* Your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Make sure this is cleaned:
C:\Documents and Settings\Ruben\Local Settings\Temp\

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Be sure to tell us how things are running.

 

Okay there are a few stubborn items hanging on that we need to get removed. Let's try a different approach.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Continue by downloading a tool we will need: Process Explorer

Extract it to its own folder somewhere that you will be able to locate it later.


Now Run Process Explorer

In the top section of the Process Explorer screen double click on explorer.exe to bring up the explorer.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of the comre.dll file (if found) and then click the kill button. After you have killed all instances of comre.dll under explorer.exe click ok. (If you do not find this DLL, just continue on.)

Now just exit Process Explorer.

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

* Run avenger.exe by double-clicking on it.
* Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

* Now click the Execute button.
* Click Yes to the prompt to confirm you want to execute.
* Click Yes to the Reboot now? question that will appear when Avenger finishes running.
* Your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Be sure to tell us how things are running.

 

The little bugger is being difficult...reboot into safe mode then do my previous fix after making sure ALL anti-virus and spyware programs are disabled.

The go back to normal mode and see if you can locate:C:\WINDOWS\system32\comre.dll
using windows explorer.

Now Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

* Double-click ATF-Cleaner.exe to run the program.
* Under Main choose: Select All
* Click the Empty Selected button.

If you use Firefox browser

* Click Firefox at the top and choose: Select All
* Click the Empty Selected button.
o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

* Click Opera at the top and choose: Select All
* Click the Empty Selected button.
o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Attach a new MGLogs.zip

 

Ok...let's see if this will remove it:

Please download and run Counterspy.

Then attach the log.

 

That may have wiped enough to be able to remove that file now...run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file.
But first run the Avenger fix from my previous post.

 

I'm wondering if we have a stuck permission ....download and run Prevx1. First use windows explorer to find the file and right click it / properties / and see if there is a permissions tab.

You may uninstall Counterspy.

 

Then I think we are safe to say you are clean. I've found conflicting info on that file, so I would be inclined to leave it and see if you have any problems. You can always come back to this thread if you do have issues.

1. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
2.
* Click START then RUN
* Now type combofix /u in the runbox and click OK.
* Note: The space between the X and the /U, it must be there.
3. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
4. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
5. If you are running Windows XP or Windows ME, do the below:
* Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
6. After doing the above, you should work thru the below link:
How to Protect yourself from malware!

 

You can uninstall all of them if you want ....though I find them to be useful when the need arises.