Support request - Vundo?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by hic-lock, Jul 18, 2007.

  1. hic-lock

    hic-lock Private E-2

    Support request please...

    Malware suspected because of Pop-ups while on-line.

    I have completed the "Read and run me first" procedure.
    I was able to run all of the requested tools, even able to run "counterspy".
    All of the tools found issues and were taken care of per instructions.
    I checked to see if problems were solved and pop-ups continued while on-line, so I ran the "vundo" cleaner in "Special Removal Procedures". This tool also found issues and were taken care of per instructions.
    I took the liberty to run HJT as instructed, if you need the log.

    Current problems are pop-ups while on line and slow e-mail (seems to be sluggish)
     

    Attached Files:

    hic-lock, Jul 18, 2007
    #1
  2. hic-lock

    hic-lock Private E-2

    Additional files
     

    Attached Files:

    hic-lock, Jul 18, 2007
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There is alot to fix, so lets start with this:

    Please use add/remove programs to uninstall:
    J2SE Runtime Environment 5.0 Update 1
    Reboot and install:
    Java Runtime 6

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking fix, exit HJT.

    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    tp://download.bleepingcomputer.com/sUBs/ComboFix.exe]Combofix.exe[/url]
    2. Double click combofix.exe & follow the prompts.
    3. When finished, it will produce a log for you. Attach this log to your next reply

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Attach new logs for:
    ShowNew
    GetRun
    HJT
    ComboFix
     
    TimW, Jul 18, 2007
    #3

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