Suspect malware logs attached

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jallenaz, Jan 31, 2013.

  1. jallenaz

    jallenaz Private E-2

    Someone here downloaded a file yesterday and it installed Yahoo toolbar and 7Zip, and maybe other things. Internet Explorer is not working. I'm trying to reinstall it. I've been to the Malware Removal page and downloaded and run per instructions there, MGtools, HitmanPro, tdsskiller, Roguekiller, and Malwarebytes would not run. It kept getting error messages when trying to install.

    Please have someone look at these log files and advise me what to do. The log file from tdsskiller was from when I ran it this morning. I think it found and killed something at that time. When I ran it again it didn't find anything.

    Thanks,

    Jim
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. We can clean out some junk, but you may need to post in the software forum for additional assistance.

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
  3. jallenaz

    jallenaz Private E-2

    Thanks for looking into it. We might have gotten it out then with the programs I ran before.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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