system information missing???

i went to look at system info before buying a external dvd burner and instead of system info ..i saw this



tried hardware ..got this



tried to restore ..but sys will not go past 5/22

have no clue....have had stroke...can do some things..but on new things...like this...need step by step...sorry for the slowness of my grey matter

thanks for any help

 

Go to the following webpage and read the information at the Microsoft Knowledge Base link listed below:

MSKB Article ID: 323209: Msinfo32.exe Generates a "Can't Collect Information" Error Message​

Good Luck! -- COMP​

 

If you need more help, please specify what Windows version you use.