thanks for the help - double-check, please?

Hi there and welcome. If you prefer not to attach the mglogs.zip that's your decision, and we respect that, however they are the logs I will be needing to see most in order to assist you properly.

It's the only way we get a good look inside your machine. If you like I will request that the logs be taken down as soon as we have had a look? Entirely up to you but to complete the procedures we will be needing them.

 

Kes will check your logs and have them double checked. MGLogs do not reveal any info that could compromise your personal identity. If after we deem your system clean, we can then remove your logs. But again, feel confident that there is nothing to worry about.

 

FYI:

The following softwares are out of date and you should uninstall them and after rebooting install the most up to date versions.

SpywareBlaster 4.1 New Version

Spybot - Search & Destroy 1.5.2.20 New Version

The below software is not as effective as SAS or MBAM that you installed during the R&R

• Ad-Aware

And this:

WinPcap 3.1 <--- did you install this intentionally if not please uninistall

Your logs are basically clean, but we can do some non-malware related things.

1. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.


2. Now we need to use ComboFix to remove a dead BHO

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

DirLook::
c:\documents and settings\All Users\Application Data\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}

Registry::
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

4. Now please download the latest version of MGTools from the Read and Run First instructions, then run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix

5. Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

You're welcome! I shall be here waiting when you are ready.

It will have nothing to do with your youtube download helper, so yes, do uninstall.

 

No problem. I'm always here :-D

 

Please re-scan with the following fixing anything they find:

• SUPERantispyware
• Malware Bytes

...and attach logs from each.

Please see the below for how to disable AVG8.

AVG 8
Please open the AVG 8 Control Center, by right clicking on the AVG 8 icon on task bar.

• Click on Tools.
• Select Advanced.
• In the left hand pane, scroll down to "Resident Shield".
• In the main pane, deselect the option to "Enable Resident Shield."
• To re-enable AVG 8, please select "Enable Resident Shield" again.

Then with AVG8 successfully disabled I would like for you download a fresh copy of combofix and run it again (DO NOT run my previous script from before)

Then I would like for you to re-run MGTools.exe and attach the C:\mglogs.zip that it generates into your next reply.

So I need logs from:

• SUPERantispyware
• Malware Bytes
• Combofix
• MGTools

 

Ad-Aware <-- not as effective as SAS or MBAM ... uninstallation of this software is your choice.

I see the below in your uninstall list:

• LiveUpdate 2.6 (Symantec Corporation)

Did you once have Symantec anti virus installed and have since abandoned it for avg 8.5? Let me know because if this is the case we will need to run the Norton removal Tool to be rid of any remnants.


What do you know about the below bold files?
Dates of:

• Apr 19 2009
• Apr 17 2009

1. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.


2. I see that you still have Spybot search and destroy's Teatimer function running. This needs to be disabled before we continue. refer to the below for how to do so.

How to disable Spybot's TeaTimer


3. Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

File::
c:\windows\DUMP7be6.tmp

DirLook::
c:\documents and settings\All Users\Application Data\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}

Registry::
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


4. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix.

5. Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Hi with regards to removing all traces of Norton:

Please give the Norton Removal Tool (SymNRT) a run > reboot your machine and then run it again for good measure.

 

You can ask the good folks in software about this


If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!