the 4 logs after malware removal

Welcome to Major Geeks!

You are in pretty good shape now after running the cleaning procedure. We just have a few additional things to do.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below old versions of software which are very ineffective and you are much better off with SUPERAntiSpyware and Malwarevytes that we had you install:
Ad-Aware 2007
Ad-Aware SE Personal


Now we need to use ComboFix again.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run Ccleaner to clean out only temp files and nothing else!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

Please keep all correspondence directly inline in the thread which makes it easier to respond to. There is nothing that CCleaner removed that you needed. Also we did not want you to change and of the check boxes. Everything on the initial Windows tab are temp files. We just want you to only click the Run Cleaner button and not run anything else (like Issues which edits the registry).

Your log shows ZoneAlarm AntiVirus. I believe they use Kaspersky's AV. Does this include their firewall? I assume it does based on the temp files from it that I see in your logs. It does not appear to be running based on your logs. I see no processes for it listed. Did you kill it before you ran MGtools? You only needed to shutdown protection while running ComboFix.

Our final instructions (below) will cover this.

Your logs are clean.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Re: Finished! plus a question and alert to your broken link

You're welcome.

Not sure but it looks like you are using something as a gateway to the internet. Meaning you pass thru some other device. Yes it could be something related to your USB cable interface. You can post about this in the Hardware (or possibly better still the Networking) Forum since it is not a topic for the Malware Removal Forum.

Thanks for reminding me that I needed to update this link to the new URL. which is http://www.spywareinfoforum.info/articles/p2p/

 

Re: 24 hours after--an issue persists

Unknown. You will have to do some experimenting to see if you can isolate the cause. Things like

• Test to see if it happens in safe boot mode.
• Test to see if it only happens when a browser is open
• Test to see if you disable various startup processes and services whether it still happens (i.e., check to see which application could be the cause).

What is Voxeo doing?

Use the below instead of Windows Task Manager to check what is running and what load is being placed on the system. Task Manager is not very good and does not always show all processes.

Process Explorer