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The server you are connected to is using a security certificate that could not be...

Discussion in 'Software' started by keyser318, Nov 26, 2007.

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  1. keyser318

    keyser318 Private First Class

    I keep receiving this error: "The server you are connected to is using a security certificate that could not be verified." I have not had any problems with my email until recently we changed email servers. Now when I try to log on, I continually receive this error every time mail is checked. I currently am using incredimail and it pops up with this error over and over no matter whether you say you want to continue or not. In the details it says a certificate chain is processed, but terminated in a root certificate which is not trusted by the trust provider. I have tried a lot of different things to find out how to solve this, but can't figure it out. None of my coworkers are having this problem, and from what I can see, everything is configured the same. I have also tried the email in microsoft outlook, but with the same result.

    Thanks for the help.
     
  2. Lev

    Lev MajorGeek

    Re: The server you are connected to is using a security certificate that could not be

    Have you checked the POP3 server and SMTP server account settings for incoming and outgoing mail is correct for the new email server? Also check the ports are set to the correct number too.
     
  3. keyser318

    keyser318 Private First Class

    Re: The server you are connected to is using a security certificate that could not be

    Yes. I have double checked everything i can think of. I am beginning to think it is something as simple as needing to install the digital certificate from the access server. I am unsure of how to do this however. Does this seem like I am on the right track or is there something else?

    Thanks,

    Keyser
     
  4. Lev

    Lev MajorGeek

    Re: The server you are connected to is using a security certificate that could not be

    What exchange server are you using?
     
  5. keyser318

    keyser318 Private First Class

    Re: The server you are connected to is using a security certificate that could not be

    I believe it is a microsoft exchange server 2007. I tried going into the browser and viewing the security certificate and downloading it while I was in the webmail portion, but that didn't help.

    Keyser
     
  6. Lev

    Lev MajorGeek

  7. iamjimmi

    iamjimmi Private E-2

    Re: The server you are connected to is using a security certificate that could not be

    This original posting was some time ago so now doubt u have resolved the problem, but I had a similar problem with Outlook and Internet Explorer. I tried all suggested fixes but no joy.

    The clue to the cause was that none of my sent mail was showing in the sent box - somehow the system date of my PC had reset itself to 2004. All my sent mail was in the sent box but as the folder was sorted by date, they were not stored where I expected to see them!

    Amended the date (right click on the time in the bottom left of the screen and select adjust date/time) to 2009 and hey presto the security alerts all went away.

    Hope this is of use to someone else!
     
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