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trend micro virus scan-cannot delete files

Discussion in 'Malware Removal' started by leah, Feb 22, 2005.

  1. leah

    leah Private E-2

    I am following your directions to get rid of viruses including the Home Search Assistent. I ran the Trend Micro Online Virus Scan. It showed 14 non-cleanable or cannot access files. I tried deleting the non-cleanable files but I get error 1026. I have Win98. Please help!
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    You should not be running HSA unless your having problems with the HomeSearch hijacker.

    First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

    If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

    NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.

    After doing ALL of the above if you still have a problem:

    Make sure you have HijackThis 1.99.1 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

    Now post a HijackThis log as an attachment to your message (Do not post the log inline). All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

    To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT

    We are very busy here at MajorGeeks.Com PhilliePhan, Chaslang or myself with check back when time permits.!

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