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Trojan and Re-direct malware removal help needed

Discussion in 'Malware Removal' started by KingArthurTheFirst, Dec 1, 2012.

  1. KingArthurTheFirst

    KingArthurTheFirst Private E-2

    Hi
    I keep getting messages pop up from my AV (Avast) stating that it has blocked Malware and Trojans for about a week now. However, after a full system scan, it would appear that they have still got through because my AV reports 7 infections, some of which are trojans and some re-direct malware. I have completed all the steps in Read ME First. I have attached the required reports.
    Thank you
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please attach your logs in text format. Just use Notepad to copy and attach them.

    We still need the log from running TDSSKiller and the log from running MGTools. (C:\MGLogs.zip.)
     
  3. KingArthurTheFirst

    KingArthurTheFirst Private E-2

    Hi
    Thanks for your reply. MGT zip attached. TDSS Killer won't produce a log. I'll try again.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Now please attach the log from Avast that will show me what it is complaining about.
     
  5. KingArthurTheFirst

    KingArthurTheFirst Private E-2

    Hi. Thanks for your message. I have attached JRT log. Here is the link for my Avast log for last 30 days:
    http://www.avast.com/en-gb/lp-fr-se...=363&p_lng=en&p_lid=en-gb&p_elm=58&p_vbd=1474

    I've also attached a pdf of a print screen copy of the trojan horse pop up alert I got from Avast. I first started getting them on 20th November and every day since saying it had supposedly blocked malware and trojans. However, when I carry out full system scans it shows that at least 7 infections have got through in the form of trojans and re-directs.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  7. KingArthurTheFirst

    KingArthurTheFirst Private E-2

    Hi. Thanks for your reply. I have run the ESet scan for over 15 hours and it's still only 49% of the way completed. Is that normal? My laptop is usually pretty fast as is the Broadband speed. The eSet scan is already showing 7 infections. So I have attached the results so far.
     

    Attached Files:

  8. KingArthurTheFirst

    KingArthurTheFirst Private E-2

    Hi. Not had a reply to my last post and attachment. Just wondering if you received it? Whilst you're helping me with this problem, am I able to use my PC as normal? I need to access my online banking, make online purchases etc and I just want to know if it's OK to do so whilst my PC is still infected with trojans and malware?

    Thanks
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't
    double click, use right click and select Run As Administrator).

    Attach a new C:\MGLogs.zip.,


    As to using the computer, I would first do a safety check by using a different computer to change your online passwords before you start using it for banking business.
     
  10. KingArthurTheFirst

    KingArthurTheFirst Private E-2

    Attached as requested
     

    Attached Files:

  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs look good. Do we still need to dig a little deeper or are things working OK now?

    You need to run CCleaner and clean out your temp folders.
     
  12. KingArthurTheFirst

    KingArthurTheFirst Private E-2

    Things seem to be OK now thank you.

    When I opened CCleaner, it warned that files will be permanently deleted if I run it. Is that OK?
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member


    Yes.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link
    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
  14. KingArthurTheFirst

    KingArthurTheFirst Private E-2

    Sorted! Thank you again
     
  15. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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