Trojan horse dialer.17.E removal help

Hi there
I recentley discovered this lovely dialer on a customers comp and promtley ran a virus scan to remove it, but the virus scanner could not remove it (avg6) so i tryed to install avg7 wich failed along with mcaffe norton and all the otheres i have here at work.
i have tryed all the suggestions on the other posts but all of them come back with the same answer (this file is in use and cannot be removed) i have removed all links to it in startup and registery and even made a dos boot disk and tryed removing it from there to be told "cannot delete access is denied"

Anyone got any ideas before i throw this laptop out of the window

cheers

 

yea i have disabled system restore, and i did try running multiple programs in safe mode to remove it all with the same result.
thanks for the ideas

 

Download HijackThis 1.99.1

Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

Run HijackThis and save your log file.

Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

Need help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

 

Finally got it fixed cheers for the help guys, had to download a few other programs that hijackthis sugested wich worked after a few attempts.

 

Feel free to attach a HJT log to confirm your clean. In the meantime I recommend your following this thread on How to Protect yourself from malware!