trusted antivirus

Americzech · Nov 21, 2007

computer is infected with a program called trusted antivirus. It has a pop-up which says my computer is infected and to download their program. It says exactly this:

Warning! Potential Spyware Operation!

Your computer is making unauthorized copies of your system and Internet files. Run full scan now to prevent unauthorized access to your files! Click YES to download spyware remover...

Please help me remove this program. Also it has changes settings on my computer and I can't use the ADD/REMOVE programs. It has some unauthorized warning and to contact service administrator, or something like that. I ran adaware and others to no avail.

Please HELP!!!

I don't know where to begin.

Thanks in advance

chaslang · Nov 21, 2007

Welcome to Major Geeks!

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

STEP 1: Complete this procedure completely including attaching the requested log before doing the second procedure.

Download SmitfraudFix (by S!Ri) to your Desktop.

Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter
This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please attach that log in your next reply.

Note:process.exe ( which is used my SmitFraudFIx ) is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user. The below is a link to what process.exe is.

http://www.beyondlogic.org/consulting/proc...processutil.htmIMPORTANT: Do NOT run any other options until you are asked to do so!
Click to expand...

ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

STEP 2: PLEASE READ ALL OF THESE INSTRUCTIONS FIRST BEFORE DOING ANYTHING. Ask any questions that you may have before starting.
Please print out or copy these instructions to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. Again, if there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer into Safe Mode : Starting your computer in Safe mode

Open the SmitfraudFix Folder of your Desktop, then double-click smitfraudfix.cmd file to start the tool.

Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

The tool will also check if wininet.dll is infected. If it is infected and a clean version is found, you will be prompted to replace the infected wininet.dll with the clean file. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. BUT Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.

Now reboot into normal mode and attach this new rapport.txt log here.
Click to expand...

How are things working now?

Americzech · Nov 21, 2007

Here is the first smitfraud report.

Americzech · Nov 21, 2007

Here is the new logfile

Americzech · Nov 21, 2007

So far no pop-up but when I started the computer I noticed a user called Administrator which is keeping me from accessing certain programs and processes on my computer. Any thoughts?
Thank you

chaslang · Nov 21, 2007

Americzech said: ↑

but when I started the computer I noticed a user called Administrator which is keeping me from accessing certain programs and processes on my computer. Any thoughts?
Click to expand...

I'm not sure what you are referring to. The Administrator account is a normal account to have on your PC. It the base level admin account and normally the account will only be accessible when you boot in safe mode. The folders for the Administrator account do however show under Documents and Settings just like all user accounts.

If you are still have malware problems, you should run the below procedure.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy - only for Windows XP, 2K, & NT users

AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users

Bitdefender - from step 6

Panda Scan - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

Americzech · Nov 21, 2007

I'm not sure if it is a malware problem or just some security setting on the computer. When I try to right click and use properties on the desktop or try to use ADD/REMOVE programs I get an error that says:

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

If you think it could be malware I'll continue with all the steps, however, if it is just a setting inadvertantly set on my computer perhaps I could just reset it. ANy thoughts?

Thanks again for your help

chaslang · Nov 21, 2007

Yes malware can do this and so can just policy settings that an administrator creates. If you are the administrator and did not create these policies then continue with the instructions I gave to clean malware.

Americzech · Nov 22, 2007

Here are the logfiles from the scans, however, I screwed up the bit defender log. If you need me to run it again I will.

Thank you

Americzech · Nov 22, 2007

Here are the rest of the logfiles.

chaslang · Nov 22, 2007

I'm not seeing anything related to malware in your logs that could be causing issues. You may need to check to make sure that your antivirus and/or Yahoo AntiSpy are not blocking you from doing things. Also you may need to log into the Administrator account in safe boot mode and check your system policies to make sure that none are blocking you. Also make sure your user account still has administrator priviledges. See this too: http://support.microsoft.com/kb/278839

Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below folders which may be left behind by the uninstall:
C:\Documents and Settings\Compaq_Owner\Application Data\Sunbelt Software
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

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trusted antivirus

Americzech Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

Americzech Private E-2

Attached Files:

rapport.txt

Americzech Private E-2

Attached Files:

rapport.txt

Americzech Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

Americzech Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

Americzech Private E-2

Attached Files:

CounterSpy.txt

bdscan.txt

Activescan.txt

Americzech Private E-2

Attached Files:

runkeys.txt

newfiles.txt

hijackthis.log

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

trusted antivirus

Americzech Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

Americzech Private E-2

Attached Files:

Americzech Private E-2

Attached Files:

Americzech Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

Americzech Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

Americzech Private E-2

Attached Files:

Americzech Private E-2

Attached Files:

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

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