Unable to download/install some programs in READ&RUN

Hi,

I'm running OS WinXP Home with SP2 Pentium 4 CPU 2.66GHz 2.67GHz, 504Mb RAM.

Have been having problem with what I think is the about:blank hijacker and began working through the READ & RUN post, but seem to be unable to download or install a few of the programs on the list.

I managed to get CCleaner, AdAware, and Spybot, but then was not able to get MS Windows Defender or MS Windows Malicious Software Removal Tool. Got HJT and CWShredder, but was also unable to get Kill2me.

With both Win Def and Malicious Soft Remov, the process goes through normally as though it is working, but it just doesn't. There is no error messages. I've tried both, opening the files and running them and saving them to the hard drive to try to install from there and neither way was successful.

Kill2me was different, it was stopped by windows security. When I tried to follow the instructions to unblock it, there was no unblock option. Don't actually know if I need it, was just going to use everything just incase.

To begin with I thought, maybe the Win Def and Malicious problem was a download problem, (even sent a report error msg just incase *sheepish*) but then when I was reading the "Before You Post Asking For Help, Please Read This" post, I tried to get the program to tell me my system specs and it did the same as what I'd been experiencing with the other two.

Um, I hope I haven't missed anything I should've included. Thanks for your time,

Shanna

 

Was just reading about download probs in the FAQ section and thought I should mention that I'm also running Norton Internet Security 2006. Firewall is on, but as I said before, there is no error msgs or snything when I'm trying to do these downloads, it all appears to work, the files just don't appear or the install thing doesn't come up. Plus the fact that the first few I downloaded went ok. Could it still be the problem?

One difference between them though is that for the others, I used one of the Australian download links (not the planetmirror, the other one) but for the two windows files, they both only have an "Author" link? Could be relevant?

Anyway, hope this helps.

 

Hi, don't mean to be impatient, just wondering how long it normally takes for someone to get a chance to help?
Thanks.

 

Oh, woops, sorry bout that.

Yes, I'm pretty sure I checked that a few days ago before I figured out what the problem was I was having (ie malware). Was making sure that the service packs for IE etc were up to date.

 

ok. will do. bbs.

 

Ok, I'm going to write this as I go along so I don't forget.

I started from the start again just to make sure I hadn't missed anything.

When I was going through add/remove programs, I came across Windows Defender! Weird since I couldn't find it. Anyway, I removed it so that I could try putting it back on again. Also, theres a couple of Casino programs that my husband has on there. When it says Casino client, does it mean, something specifically called that, or any casino thingy?

Oh, the other thing is that on my start menu it doesn't have an 'explore' option, only 'search'. Do they do the same thing. I did use search to enable viewing of hidden files.

Ok, both Windows Defender and Windows Malicious Software Removal worked that time - go figure. Dunno how many times I tried it before, was obviously doing something wrong. OMgosh! I can't believe it, for some reason, Kill2me even downloaded! Don't I feel like a dill.

Everything seems to have gone fine. I've attached two BD logs as I actually ran the BD scan yesterday also. Please disregard bdscan1 if you only need the most recent one. The other two logs are also attached.

Thanks so much for your time. It's amazing that all of you are willing to do this!
Shanna

 

Well I guess this'll move me to the end of the que again, but I was just reading another thread and you said that they didn't follow the intructions properly to save their bdscan report, but theirs looked the same as the one I included in my last post.

Thankfully, I also saved the log a different way to specified in the instructions (there's a link that says "export file" or something of the sort, immediately when the scan finishes and shows the report. I clicked on that to make this file) and I've attached that doc this time. I'm guessing that this is the one I should have on here, but if you do what the instructions say "When the window comes up with the report. Click File, Save As.... and then change the Save as type to Text File (*.txt)" then you wait for the second window and get a txt file that looks like the first ones I attached. *shrug* Hopefully one of these is the correct one. Unfortunately I only have the second one from the first scan as I thought the second file was the correct one (going by instructions), hope you don't need that one?

Anyway, let me kno if I've missed or messed anything.

 

Hi again.

Thank-you so much for your help!! Computer is running much more efficiently now and startup is heaps quicker. Fresh HJT attached. I think it saved backups of those three lines it deleted, was it s'posed to do that?

I am still having problems using some web pages though - I checked the same ones I'd been having trouble with before. Now I'm wondering if it's a setting problem instead of malware?

Basically, it seems to be that when a page is supposed to open a new window for a particular function, the new window won't load properly. One site says that it has errors and the error msg is "Class doesn't support automation". The second site is supposed to bring up a log in screen in a new window, but it loads blank and the top bar where the details should be says about:blank (the reason I wondered if I had the about:blank problem). The original window says something about java in the satus bar. The third site opens a new window after you attempt to log in, in which you are supposed to click an "OK" button (agreeing to conditions of use), but the button just doesn't work at all.

Thanks again.

PS. Could you please let me kno which was the correct BD file, so I know incase I need to do it again.

 

Ok, I did the 3 regsvr things, but I haven't completed the JS extension thing yet because there was one "open" command and one "open with command prompt". Am I still sposed to delete one or are they both supposed to be there?

OMGosh!!! I just tried the three sites before I posted this and they're all working properly!! You are an absolute legend!! Still do I need to get rid of either of those open commands?

Thank-you, thank-you, thank-you!!!
I so much appreciate your help!!!

 

Nope, seems to be all good, no malware either.

Just a quick question, if we get rid of Symantec, which program would you recommend to replace it?

Thank-you again!! I can't say it enough.

 

ok, will do that in a tic.

um, speaking of Norton,it is suddenly not working anymore. Is that something we did?

 

Right, well it isn't working anymore. The little thing that stays on the taskbar normally is gone and when I try to open it in the start menu, the border of the window opens, but it's empty if you know what I mean. and once it's open I can't easily close it again either.

Any ideas or is there someone else I should talk to?

 

Thanks Chas,

Am already in the process of requesting a refund from Symantec (this is actually the second time this has happened - just thought it was related to the other problems last time) and have downloaded AVG free. Everything else seems to be going great and I'm working through the "How to Protect...". Will make a note to do the system restore thing soon.

Once again, much appreciated. You're a champ!

Smiles!
Shanna

 

Just installed AVG. Had this warning come up


Local machine: installed successfully
Installation:
Warning: Action failed for registry value HKLM\SOFTWARE\Classes\Component Categories\{56FFCC30-D398-11D0-B2AE-00A0C908FA49}:409: creating registry value....
Access is denied. (5)

Is that a problem?

 

New HJT attached.

I have uninstalled Norton & Live Update, but had already downloaded AVG before I read you post to remove Norton first, so that's prob what caused the prob.

Sorry to be such a pain!

 

OK, I got as far as trying to delete

Symantec Core LC

in HJT, but it said it's system critical and won't allow me to delete it.

 

Awesome! It's all running sweet - doesn't seem to be any probs with AVG. System restore is re-enabled. Nearly through the "Protect You Comp" thread also.

Actually, it'd be a pretty safe bet to say our computer is running better today than it was the day we bought it! LOL

Thanks so much and once again, sorry for being so painful!


PS.I read somewhere that majorgeeks doesn't accept donations...is there any way to support the great work you guys do?

 

Will check the merch out.

How do I msg the owners?

 

Thanks again Chas

and now I will leave you alone.