unable to enter safe mode normally & winodows log out automatically, but not restart

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jo_lao228, Dec 22, 2008.

  1. jo_lao228

    jo_lao228 Private E-2

    this afternoon, when i was opening a web page, the avg pop-up and has detected an virus, and i checked back, most probably, the file name is " updates[1].cab" and the virus is "Win32/PEStealth"
    [​IMG]

    my problem is that, my computer log out of window automatically without my autorization, and when i realized that, i tried to enter safe mode to have a scan on my computer, however, i found a problem in getting into safe mode.

    on the black-background screen where i choose safe mode, i chose, but it move to another black-background screen and there is only one option " Window XP Home edition", so i chose it, the computer functioned well until the moment i chose the "User", it can't load a normal page of "Safe mode window" but all in BLACK too, with a box "cmd.exe" and i need to reboot the computer, and i have no problem in entering the normal Windows.

    what can i do to remove it as my AVG can't scan any virus anymore.
    i can't use CCLEANER as i fail to enter the safe mode.
     
  2. Corporal Punishment

    Corporal Punishment Administrator Staff Member

    Re: unable to enter safe mode normally & winodows log out automatically, but not rest

    try scanning in normal mode first - see what we can find and then go from there.

    Please begin by clicking Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.
    • Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.
    • Then search forTDSSserv.sys
    • Let me know if you find this or not.
    • If you do find it, right click on it, and select Disable. Do not try to uninstall it.
    • Also if TDSSserv.sys is found and you disable it, then reboot.
    • After reboot continue on with the below cleaning instructions.

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
     

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