Unable to open any file or program except Firefox

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by schlieffenska, Apr 27, 2011.

  1. schlieffenska

    schlieffenska Private E-2

    Hello,

    I have come to this website because I am at my wit's end with what to do about this piece of malware I have.


    I downloaded rkill and Combofix. I have Malware Bytes installed, but I am unable to run or open any of them. My task manager is clouded with consent.exe. Every time I try to open a file, another consent.exe appears in the task manager. I was able to run my anti-virus (Vipre) through hidden icons, but it only found:

    fraudtool.win32.fakerean.d

    with 2 traces. About a week and a half ago I got rid of (but not completely) a variant of the fake Win 7 Anti-Virus virus', and I'm sure it just crept back up on me. Also I can't run DDS, GMER or Hijack This for a log.

    I can access the task manager and Firefox, but that's about it. I'm sure that's just so that it can steal any valuable information I ever put in (bank accounts, etc). When I open my start menu I can't select anything, I used to be able to expand the lower task bar to access mycomputer, but that just got locked up.

    I'm running Windows 7 Starter Edition (never again will I ever get a Windows computer after this one...) on a Toshiba netbook.

    What can I do from here?
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to Major Geeks!

    Try and work your way through the below in normal mode preferably but do try safe mode if necessary.

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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