Unable to remove maleware

What browser are you using? You may just have to reset it to defaults.

 

Please attach the requested logs.

In the meantime:

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Attach the logfile to your next next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

@TimW, No logs from Malwarebytes, Hitman Pro, or MGtools were ever posted! READ& RUN ME FIRST has not been followed as required.

Also SpyHunter should be uninstalled as very not recommended software.

 

Yes, Chaslang....I asked for them in post 5. Waiting on them.

 

If you went through the Read and Run First instructions, I also need the RogueKiller log.

 

I will check your RogueKiller log.....but I am not seeing any malware in your other logs.


Once you have RogueKiller, do this:

Reset Firefox to Defaults

 

Let's see what RogueKiller says.

 

Ah...sorry, I missed it. It is clean. Did you reset Firefox? If so, uninstall, run CCleaner to clean out temp and other folders and after a reboot, reinstall. Tell me how that goes.

 

Yes, but also remove:

C:\Program Files\Mozilla Firefox
C:\users\UserAccount\AppData\Roaming\Mozilla\Firefox
where UserAccount is the actual user account name being used.

 

Good to know.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
7. After doing the above, you should work thru the below link:
   
   • How to Protect yourself from malware!
   
   

 

Topic for the software forum.