unable to remove malware - please help :(

hello
I am new to these forums (obviously) so please forigive me if I do something wrong. I have read the sticky and followed as many of the steps as i am able, however most scan prgrams (adaware se, bitdefender and spybot search and destroy to name a few) lock up halfway through scanning,even in safe mode.
Using panda antivirus i was able to learn that I have contracted something called downloader.zlob.DEZ (though the program was unable to remove it). Since infection, I am unable to browse any folder containing movie files through windows explorer, in normal or safe mode - the window just crashes. The same thing happens if i use IE to browse my C drive. I would just format, but that would mean losing about 20gb of files i really want to keep - and cant backup due to the explorer crashes.
Enclosed are the log files i was able to generate. Please can someone advise me what to do next? I would be eternally grateful. If i have missed anything, let me know and I will add it in a future post.

thomas

 

hello again

just a quick note in case anyone has the same problem and finds this post. Using a tiny bit of initiative I managed to find a work around. Using an alternative to windows explorer called Universal explorer (trial version available at http://www.spadixbd.com/) I was able to navigate to the relevant folders and move them out of the "my documents" folder, and now I can access them through either program. I'm going to cut my losses, back everything up and format. Not exactly a fix but at least I wont lose any data now.

 

thanks for the reply, i was halfway through my backup when things started to go awry again!
After running the fix everything seems ok. i can't thank you enough! here's the requested log.