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Unable to run antivirus or antispyware programs

Discussion in 'Malware Removal' started by meeks14, Jun 6, 2005.

  1. meeks14

    meeks14 Private E-2

    Running Windows XP Pro SP1
    I am unable to run norton antivirus, AVG, spybot 1.4, adaware, Microsoft AntiSpyware,etc (seems to be most antivirus programs and antispyware programs). However, I am able to run all of them if I right click and choose run as, selecting the option for "The Following User" and selecting the exact same user that I am already logged in as and all of the programs run normally. As well, I have no problems when running the programs in safe mode. I have ran numerous scans and have cleaned out all reported threats, but I am still unable to start the programs by simply double clicking on them, I still have to choose the run as option.

    As well, I am unable to run the Microsoft windows update. Keep getting an error "Windows update has encountered an error and connont display the requested page. [0x80070424]".

    Any help would be appreciated. Attached is a logfile from Highjackthis:
    Logfile of HijackThis v1.99.1
    Scan saved at 9:03:33 PM, on 06/06/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
    C:\Program Files\Messenger\MSMSGS.EXE
    C:\Program Files\MediaKey\OSD.EXE
    C:\Program Files\MediaKey\Versato.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Grisoft\AVG Free\avgcc.exe
    C:\Program Files\Grisoft\AVG Free\avgemc.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\ewido\security suite\ewidoguard.exe
    C:\Documents and Settings\Donna\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O4 - HKLM\..\Run: [CARPService] carpserv.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
    O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
    O4 - HKCU\..\Run: [Versato] "C:\Program Files\MediaKey\MagicRun.exe"
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O12 - Plugin for .au: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O12 - Plugin for .WAV: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1118037649171
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
    O23 - Service: Loading Outpost Connections (KDE) - Unknown owner - C:\WINDOWS\System32\cmdtel.exe (file missing)
    O23 - Service: Debug oupost relations (LAGOS) - Unknown owner - C:\WINDOWS\System32\ahtun.exe (file missing)
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

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