Unable to use Chrome, Avast - possible malware issue

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Neutrino, Apr 6, 2012.

  1. Neutrino

    Neutrino Private E-2

    Hello, as stated in title I'm unable to use Chrome (actually it uninstalled iteself) and Avast anti-virus (all its protection shields are turned off, can't turn them on; can't install/uninstall the program since error appears). Moreover, I can't use League of Legends, for example. The same drill - the game starts but before login screen should pop up it disappears, though the game itself is still in Windows processes.

    Required logs in the attachement (I was unable to run one of the programs since I am x64 user).
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please do the below so that we can boot to System Recovery Options to run a scan.

    For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)
     

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