Undetectable Cleaning audio ads (gaviscon?!) audio, logs attached

Welcome to MajorGeeks, eyron

Now if you wish to continue and fix the malware - please do the following:

• Run MBRCheck.exe
• Wait until you see the following lines:
  • 
    Enter 'Y' and hit ENTER for more options, or 'N' to exit:
  • Options:
    [1] Dump the MBR of a physical disk to file.
    [2] Restore the MBR of a physical disk with a standard boot code.
    [3] Exit.
    Enter your choice:
• Please push the 'Y' key and then press Enter
• When the program asks you to Enter your choice: enter 2 to Restore the MBR and press the Enter key
• Now the program will ask you to "Enter the physical disk number to fix (0-99, -1 to cancel):"
  • Enter 0 and press the Enter key.
• The program will show Available MBR codes
• Please enter 5 for Windows 7 and press the Enter key
• The program will prompt for confirmation. Type 'YES' and hit Enter.
• Left click on the title bar (where program name and path is written). From menu chose Edit -> Select All
• You will see all the text in the window get highlighted.
• Hit the Enter key on your keyboard to copy all of the text into the clipboard.
• Paste that text into Notepad, save it to your desktop as MBRfix.txt
• Restart your PC.
• Attach the MBRfix.txt file to your next message..

Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

Please attach the new C:\MGlogs.zip file to your next reply.

* Make sure you tell me if you had any problems running this procedure; and answer this - "What malware problems are you still experiencing?"

dr.m

 

You're welcome.

That's why I had you provide another MGLogs.zip, to look for any stragglers and to tidy up if needed. I'll review your logs after work this afternoon.

dr.m

 

Hello, eyron

*You need to run MSconfig and put your PC into normal startup mode as requested in step 4 of the READ & RUN ME guide.

Use MSconfig to setup for Normal Startup Mode

Question: What can you tell me about this:
c:\users\Tom\.shsh

Step 1:
Please run the below tool > re-boot > run it again.
Norton Removal Tool (SymNRT) 2009.0.5.26

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 3:
Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text inside of the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:
Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 4:
Delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).

Step 5:
Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Step 5:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

Please attach the new C:\MGlogs.zip file to your next reply.

* Make sure you tell me if you had any problems running this procedure; and answer this - "What malware problems are you still experiencing?"

dr.m