Unusually Slow PC; All steps of Read & Run completed, logs attached. Need Support.

jgao · Nov 2, 2008

My computer lately has been running strangely slow. At first it just seemed like the internet (I use Firefox), but I then noticed everything else was running slow and often froze/was "not responding". I can't exactly pinpoint when this started, but I have a feeling it possibly might have been from downloading stuff without being careful (torrents and such). My estimate is around a month or less, or pretty recently. My computer is fairly new, around a year old or so-- Vista.

I am not getting raided with pop-ups or ads, my front page has not changed, but everything suddenly started getting noticeably and significantly slower. It's very frustrating.

I completed everything from the Read and Run Malware Cleaning Guide. I'm not sure if it's helped... Please help me take a look at what's wrong in the log files.

jgao · Nov 2, 2008

Re: Unusually Slow PC; All steps of Read & Run completed, logs attached. Need Support

Here are three of the logs.

jgao · Nov 2, 2008

Re: Unusually Slow PC; All steps of Read & Run completed, logs attached. Need Support

Last log.

TimW · Nov 3, 2008

Re: Unusually Slow PC; All steps of Read & Run completed, logs attached. Need Support

This does not appear to be a malware issue.....though I must ask this:
I am not seeing any anti-virus software installed and running in your add/remove programs list, yet these exist:
C:\ProgramData\Avg7
C:\ProgramData\AVIRA

You also did not uninstall:
Viewpoint Media Player

Now to your slowness, this is what is listed:
Code:
Installed Physical Memory (RAM)    2.00 GB    
Total Physical Memory    1.94 GB    
Available Physical Memory    0.99 GB    
You need to post in the software section to address this.

Since you are not having any malware issues:

We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.

If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required

"%userprofile%\Desktop\combofix" /u

Notes: The space between the combofix" and the /u, it must be there.

This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

Delete the C:\combofix folder from combofix (if it exists)

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip

If you are running Vista, Windows XP or Windows ME, do the below:

Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

Click to expand...

jgao · Nov 3, 2008

Re: Unusually Slow PC; All steps of Read & Run completed, logs attached. Need Support
TimW said: ↑
This does not appear to be a malware issue.....though I must ask this:
I am not seeing any anti-virus software installed and running in your add/remove programs list, yet these exist:
C:\ProgramData\Avg7
C:\ProgramData\AVIRA

You also did not uninstall:
Viewpoint Media Player

Now to your slowness, this is what is listed:
Code:
Installed Physical Memory (RAM)    2.00 GB    
Total Physical Memory    1.94 GB    
Available Physical Memory    0.99 GB    
You need to post in the software section to address this.

Since you are not having any malware issues:
Click to expand...
Yeah, for some reason there are a lot of programs that don't show up on the Add/Remove programs list (including others) but still exist on my computer, apparently. How do I remove these programs?

I apologize for this stupid question...I'm not a very computer savvy person. :-o
What exactly is "Physical Memory"? And how to I increase the available amount...?

TimW · Nov 4, 2008

Re: Unusually Slow PC; All steps of Read & Run completed, logs attached. Need Support

jgao said: ↑

Yeah, for some reason there are a lot of programs that don't show up on the Add/Remove programs list (including others) but still exist on my computer, apparently. How do I remove these programs?
Click to expand...

What programs? Do they show in CCleaner?

jgao said: ↑

I apologize for this stupid question...I'm not a very computer savvy person. :-o
What exactly is "Physical Memory"? And how to I increase the available amount...?
Click to expand...

You have 2 gb's of ram....which is plenty....but you are also using over half of the installed ram (probably with programs running from your startups ) and so your available memory is 0.99 gb's.

CCleaner will also show what you have running at startup.

You need to post in the software forum for further help with your system.

Log in or Sign up

Unusually Slow PC; All steps of Read & Run completed, logs attached. Need Support.

jgao Private E-2

jgao Private E-2

Attached Files:

MGlogs.zip

log.txt

mbam-log-2008-11-02 (19-34-05).txt

jgao Private E-2

Attached Files:

SUPERAntiSpyware Scan Log - 11-02-2008 - 16-37-56.log

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

jgao Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Log in or Sign up

Unusually Slow PC; All steps of Read & Run completed, logs attached. Need Support.

jgao Private E-2

jgao Private E-2

Attached Files:

MGlogs.zip

log.txt

mbam-log-2008-11-02 (19-34-05).txt

jgao Private E-2

Attached Files:

SUPERAntiSpyware Scan Log - 11-02-2008 - 16-37-56.log

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

jgao Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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