User has some pop-ups, and sluggish machine

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mondola, Jan 12, 2014.

  1. mondola

    mondola Specialist

    Hello again and Happy New Year.

    A friend asked me what to do because their machine was slow. I told them to come to this site.

    Unfortunately, she didn't know what to do fully so asked me to run the scans and attach the logs and do any subsequent steps. I don't think she did therefor get to post the logs, but apologies if these appear familiar. There are certainly infections on here and it seems as though the MBR code is reporting funny.

    Anyway, as requested, I went through all the steps and the logs are attached.

    I think it might be a result of McAfee scanning everything in the background, but can't be absolutely sure. There's 3GB in the machine but it could go up to 8GB.

    Thanks and Regards,
     

    Attached Files:

  2. mondola

    mondola Specialist

    And finally the MGLogs
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    AVG SafeGuard toolbar

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Services
    vToolbarUpdater17.3.0
    
    :Files
    C:\Program Files (x86)\AVG SafeGuard toolbar
    C:\Program Files (x86)\Common Files\AVG Secure Search
    C:\Users\Izzy\AppData\Roaming\DSite
    C:\ProgramData\Babylon
    C:\Windows\tasks\DSite.job
    C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
    C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
    C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-2206312970-129766756-2647013672-1001Core.job
    C:\Windows\TEMP\*.*
    C:\Users\Izzy\AppData\Local\Temp\*.*
    
    :Reg
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    "Google Update"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
    "Adobe ARM"=-
    "vProt"=-
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
    "Adobe ARM"=-
    "vProt"=-
    [HKEY_USERS\S-1-5-21-2206312970-129766756-2647013672-1001\Software\Microsoft\Windows\CurrentVersion\run]
    "Google Update"=-
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Prod.cap]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\s]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DataMngr]
    [-HKEY_USERS\S-1-5-21-2206312970-129766756-2647013672-1001\Software\BabSolution]
    [-HKEY_USERS\S-1-5-21-2206312970-129766756-2647013672-1001\Software\Delta]
    [-HKEY_USERS\S-1-5-21-2206312970-129766756-2647013672-1001\Software\Delta\delta]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{95B7759C-8C7F-4BF1-B163-73684A933233}"=-
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  4. mondola

    mondola Specialist

    Followed the actions.

    Log files attached.

    Looking better at the mo.

    Regards,
    Dave.
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are clean.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  6. mondola

    mondola Specialist

    Many thanks once again !

    :)
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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