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V9 portal redirect browsers

Discussion in 'Malware Removal' started by bryanousa, Jul 6, 2013.

  1. bryanousa

    bryanousa Private E-2

    Hello, apparently we have an infection where V9 portal is redirecting all traffic on chrome and internet explorer.
    This is only happening on the newest (6 month old Dell, Win 8).
    So far the other 2 desktops and 2 laptops are unaffected.
    I have run the preliminary checks as instructed.
    Logs attached.
    thanks in advance for your help.
    Bryan
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please put copies of the below three files into a ZIP file and attach this ZIP to your next message.

    Also Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.v9.com/?utm_source=b&utm_...AKX-753CA1_WD-WMAYUX53063430634&ts=1372683399
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.v9.com/?utm_source=b&utm_...AKX-753CA1_WD-WMAYUX53063430634&ts=1372683399
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.v9.com/?utm_source=b&utm_...AKX-753CA1_WD-WMAYUX53063430634&ts=1372683399
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.v9.com/?utm_source=b&utm_...AKX-753CA1_WD-WMAYUX53063430634&ts=1372683399
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://dts.search-results.com/sr?src=ieb&appid=394&systemid=406&sr=0&q={searchTerms}
    O4 - HKUS\S-1-5-21-1696883205-2974743405-3413143149-1004\..\Run: [SearchProtect] C:\Users\bryan_000\AppData\Roaming\SearchProtect\bin\cltmng.exe (User 'bryan_000')
    O20 - AppInit_DLLs: C:\PROGRA~2\SEARCH~1\Datamngr\mgrldr.dll

    After clicking Fix, exit HJT.


    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\PROGRA~2\SEARCH~1\Datamngr
    C:\PROGRA~2\SEARCH~1
    C:\Users\bryan_000\AppData\Roaming\SearchProtect
    C:\Users\Charlotte\Documents\Downloads\setup (2).exe
     
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{80922ee0-8a76-46ae-95d5-bd3c3fe0708d}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\DataMngr]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7971660-A1CE-4FDD-B9E0-2C37D77AFB0B}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Datamngr]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_USERS\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\DataMngr_Toolbar]
    [-HKEY_USERS\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}]
    [-HKEY_USERS\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_USERS\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Softonic]
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{C51BC33F-30DB-4B46-BD58-E6A74B18EA5F}"
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}]
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "Backup.Old.DefaultScope"="{E31DFA64-D7CE-4A82-A279-78686BEFF6E3}"
    "DefaultScope"="{E31DFA64-D7CE-4A82-A279-78686BEFF6E3}"[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{B79526FC-0C95-4C94-8D4E-083659720571}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
    Last edited: Jul 6, 2013
  3. bryanousa

    bryanousa Private E-2

    Thanks for the quick response!
    The redirects are better already.
    Attached are the zip files you requested plus all latest log files.

    Note: Two of the lines listed for the HJT fix were not found, so I fixed the ones that I could.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay we have a little more to remove.
    Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    :Reg
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{B7971660-A1CE-4FDD-B9E0-2C37D77AFB0B}]
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{E31DFA64-D7CE-4A82-A279-78686BEFF6E3}"
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now![/
     
  5. bryanousa

    bryanousa Private E-2

    Latest log files attached.
    Update:
    IE opens to Google.com now; Google chrome, however, still opens to:
    en.v9.com.
    Should I just uninstall Chrome & reinstall?
    (This is my usual browser.)

    thanks again
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes this is sometimes best, but you could first try looking under Settings ( which is under the Customize and control Google Chrome icon - the 3 bars to the top right ) and then under Settings see the Manage Search Engines button. If V9 appears here you can click it and then click the X to delete it.
     
  7. bryanousa

    bryanousa Private E-2

    I had deleted it in Settings, but found the culprit: The desktop icon was still targeting V9...
    Now both IE and Chrome open to my settings.
    thank you.
    B
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Glad to hear you fix it.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  9. bryanousa

    bryanousa Private E-2

    Cleanup complete.
    Note: System restore is much different in Windows 8 than the directions shown, so I am attaching the steps I followed, along with screen shots.

    Thanks again for all the help!

    Bryan
     

    Attached Files:

  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Yes thanks for reminding me. I will have to get that link that includes how to toggle system restore for all Windows versions updated to include Win 8. In the meantime, I have made a procedure that illustrates all the steps to be used. Many people cannot even figure out how to get to control panel in Win 8 let alone anything else. ;) See the below which should make is easy:

    Win 8 System Restore - How to enable/disable
     

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