VirtuMonde + securityToolbar + Icons(online Security Guide & Live Safety Center)

Hello. I have followed the directions in the "Read me first" section and have followed them as such.

I was able to run CounterSpy in Safe Mode however when I clicked on "Take Action" nothing happened. I did re-run again in normal mode, but issues persist.

Symptoms include the two icons that keep re-appearing on the desktop "Online Security Guide" & "Live Safety Center", the Security 7.1 toolbar in IE (although it is gone at the moment), and my IE settings change ... such as the privacy section -- We set it to No cookies and it sets it back to "Accept all cookies".

Here are the logs as requested in the "read me first" section.

I'll attach more to this tread once it's posted.

 

Here are more of the logs. I also ran ComboFix, but that was yesterday before I ran all the things in the "read me first" section, so I'm not sure if the logs are valuable still or not.

 

It appears you ignored the items in CounterSpy, go back and run another full scan with CounterSpy removing all found infections.

Once complete, reboot and attach the log from the new scan.

Also, please attach fresh logs from GetRunKey, ShowNew & HijackThis.

 

Here is the updated log files except for hijack this. I'll post once I figure that one out.

 

That was painless. HijackThis log is attached.

Btw ... the only current symptom "seems" to be that when I set "Block all cookies" then open IE the setting goes back to "Allow all cookies".

 

Wanted to update this thread. I followed the guidelines in the HiJackThis thread and my issues are gone. Everything is working well now, in fact better than ever.

So no need for responses as this issue is resolved.

Thank You all for a wonderful forum with so much information and guidance.

 

It's not that easy, just because the problem isn't obvious doesn't mean it's gone. I am still going thru your logs and will post a fix once complete.

 

First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

Step 2:
Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

Again, make sure ALL browser windows are closed when you click FIX.

Step 3:
Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Step 4:
Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Step 5: Begin here after rebooting from Step 4!
Next Reset Web Settings & Default Security Settings

Note for IE 6 users:
To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


Step 6:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Step 7:
After you have completed ALL of the above in the correct order, please attach the following logs.

• HijackThis Log
• ShowNew Log
• GetRunKey Log
• Avenger Log

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

It's still running fine, but better safe then sorry. I'll give it a go.

 

New logs are attached.

One thing though...

I did not uninstall CounterSpy as it was recommended by your site and we are considering purchasing it unless you can tell me why I shouldn't it. I did however disable it for the rest of the fix steps.

If you still think I should uninstall it I can.

Thanks again.

Everything is running well.

 

and the other two logs.

 

Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, and the C:\combofix.txt log that was created.
3. If we used SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger, the log (avenger.txt) and C:\avenger.
8. If we had you download any registry patches like fixme.reg, fixme1.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

We do recommend it however unless purchased it will expire after 30 days. It is a very good antispy program but if I was going to purchase one it would be Spy Sweeper or AVG-AntiSpyware.

 

Cleanup complete. I will check into the other anti-spy programs. Thanks!

 

Your Welcome!:major