Virus, adware, now no internet connection, please help!

My mother in law is experiencing problems with her computer. I have loaded and run spybot 1.3 and Norton has remove trojan virus. Please help as I do not know what I can safely remove from Hijack this and do not know how to get the internet connection back. She has high speed cable connection.

Logfile of HijackThis v1.97.7
Scan saved at 6:46:18 PM, on 7/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\documents and settings\owner\local settings\temp\Vslm.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\dpcproxy.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\windows\redirect7.exe
C:\WINDOWS\System32\ddrtmib1.exe
C:\WINDOWS\System32\oibsmo.exe
C:\WINDOWS\System32\automove.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\Program Files\Common Files\Dpi\dpi.exe
C:\WINDOWS\system32\pcs\pcsvc.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Web_Rebates\WebRebates0.exe
C:\WINDOWS\System32\lcodccmp.exe
C:\WINDOWS\System32\delac12n.exe
C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\Hi jack This\HijackThis.exe
C:\Program Files\Web_Rebates\WebRebates1.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32\SearchBar.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default-homepage-network.com/start.cgi?new-hklm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://default-homepage-network.com/start.cgi?new-hkcu
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{965A592F-8EFA-4250-8630-7960230792F1} - (no file)
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {00000000-0000-0000-0000-000000000221} - C:\PROGRA~1\Lycos\IEagent\CSIE.DLL
O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem219.dll
O2 - BHO: (no name) - {00000250-0320-4DD4-BE4F-7566D2314352} - C:\WINDOWS\VoiceIP.dll
O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - C:\WINDOWS\mxTarget.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {38F575DE-7DFF-02AE-3CD6-FA62B92FA65B} - C:\WINDOWS\System32\iacedcfz.dll
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll (file missing)
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Band Class - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Vslm] C:\documents and settings\owner\local settings\temp\Vslm.exe
O4 - HKLM\..\Run: [2P6WFAX43ZHE7C] C:\WINDOWS\System32\VchsYQop.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [dpcproxy] C:\WINDOWS\System32\dpcproxy.exe
O4 - HKLM\..\Run: [wfklgl] C:\WINDOWS\wfklgl.exe
O4 - HKLM\..\Run: [Bakra] C:\WINDOWS\System32\IEHost.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
O4 - HKLM\..\Run: [redirect] C:\windows\redirect7.exe
O4 - HKLM\..\Run: [stcinstaller] c:\installer\id53.exe
O4 - HKLM\..\Run: [vsrk3nW] ddrtmib1.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe
O4 - HKLM\..\Run: [sqjdky] C:\WINDOWS\System32\oibsmo.exe
O4 - HKLM\..\Run: [Adstartup] C:\WINDOWS\System32\automove.exe
O4 - HKLM\..\Run: [windows auto update] msblast.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [easywww] C:\windows\easywww2.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [srdpau] C:\WINDOWS\System32\srdpau.exe
O4 - HKLM\..\Run: [Dpi] C:\Program Files\Common Files\Dpi\dpi.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [ey01k] C:\WINDOWS\System32\ey01k.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Pcsv] C:\WINDOWS\system32\pcs\pcsvc.exe
O4 - HKLM\..\Run: [xidngwp] C:\WINDOWS\System32\oibsmo.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKCU\..\Run: [ClockSync] C:\PROGRA~1\CLOCKS~1\Sync.exe /q
O4 - HKCU\..\Run: [lcodccmp] C:\WINDOWS\System32\lcodccmp.exe
O4 - HKCU\..\Run: [Zero Knowledge Freedom] C:\Program Files\Zero Knowledge\Freedom\Freedom.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [eB0qRha6i] delac12n.exe
O4 - Startup: PalNetaware.lnk = C:\Program Files\Paltalk\pnetaware.exe
O4 - Global Startup: hp center UI.lnk = C:\Program Files\hp center\137903\Shadow\ShadowBar.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/24c6229d7816f7b91a19/netzip/RdxIE601.cab
O16 - DPF: {5C7F15E1-F31A-44FD-AA1A-2EC63AAFFD3A} (SpeedCtrl Class) - http://www.atelys.com/src/Speedup.ocx
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab


Thanks for your help!

Gayla

 

I cannot connect this computer to the internet so I cannot do the online scans unless adaware cleans up my problem. Will start there. I am having to download programs from my computer, then save to CD and load onto this computer. Will see what I can get done from your suggestions.

Thanks, Gayla

 

Since you can't do the on-line scans, do this.....

Get Adaware, CW Shredder, Spybot S&D 1.3 (if you don't have 1.3 already) and Hijack This!. Put them on a CD if you can from a another system.

Boot your Moms-In-Law's system into Safe Mode with Networking (press F8 at startup before Windows comes up).

Once in Safe Mode, install and/or update Spybot. Run and fix problems.

Install and update Ad-aware, run, fix problems.

Install and run CW Shredder.

Than, after that, boot normally, see how things are. If Internet Explorer is not playing well, run Hijack This! If you can post the log here.

 

if you can get THIS onto a floppy and run it on that PC, it should fix the problem of not getting onto the internet.

Unzip it and run the exe.

 

Chaslang,

Let me tell you where I currently am with this situation. I downloaded everything in your 10 item list that there was. I was unable to do the online scans so skipped that. I had adaware running but had to leave and will go back and check it when I get off of work. So in essence, I am on #9.

Norton DID run last night and found 13 adaware items. Sorry, did not get your message until this morning. I will make sure it is disabled from now on.

Is there anything else you would like me to do prior to going to #10, posting the next log. I see that there are a couple of other responses from peope but don't know if you think I should try them. Should I try loading the WinsockXPfix.exe that is suggested by Kodo? Should I try rebooting in safe mode with network connection and try to do an online scan? If so, the scan would be out of the order sequence you requested. Please advise me, I will be going back and checking the computer in about 2 hours.

 

Thanks.

Yes, I did get memory watcher run but it did not show anything so I just closed it. I was able to pull the adaware update off of download.com and update it, it looked as if the reference file changed. I will run the winsock and see if the online scan will run in safe mode, I did not know safe mode with network option, not real familiar with XP. Will then post log and let you know what I did get completed.

I grately appreciate your help! I am trying not to have to reformat, hate reloading everything.

 

Okay, I loaded the winsock and it did not work. I also tried accessing the internet through safe mode and it still would not connect. Adaware detected 322 items of which I check marked all and hit next. Here is my new log. I did uncheck a few items in the msconfig that I knew we did not need like webrebates and a few others. I will not do anything until further instructed.

Logfile of HijackThis v1.98.0
Scan saved at 6:10:18 PM, on 7/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\documents and settings\owner\local settings\temp\Vslm.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\oibsmo.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\lcodccmp.exe
C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Hi jack This\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32\SearchBar.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://default-homepage-network.com/start.cgi?new-hkcu
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{965A592F-8EFA-4250-8630-7960230792F1} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: VoiceIPObj Class - {00000250-0320-4DD4-BE4F-7566D2314352} - C:\WINDOWS\VoiceIP.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: iacedcfz - {38F575DE-7DFF-02AE-3CD6-FA62B92FA65B} - C:\WINDOWS\System32\iacedcfz.dll
O2 - BHO: Freedom Popup Killer - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Zero Knowledge\Freedom\pkR.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Vslm] C:\documents and settings\owner\local settings\temp\Vslm.exe
O4 - HKLM\..\Run: [2P6WFAX43ZHE7C] C:\WINDOWS\System32\VchsYQop.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [wfklgl] C:\WINDOWS\wfklgl.exe
O4 - HKLM\..\Run: [Bakra] C:\WINDOWS\System32\IEHost.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
O4 - HKLM\..\Run: [stcinstaller] c:\installer\id53.exe
O4 - HKLM\..\Run: [vsrk3nW] ddrtmib1.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [sqjdky] C:\WINDOWS\System32\oibsmo.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [easywww] C:\windows\easywww2.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [srdpau] C:\WINDOWS\System32\srdpau.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [ey01k] C:\WINDOWS\System32\ey01k.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [xidngwp] C:\WINDOWS\System32\oibsmo.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKCU\..\Run: [ClockSync] C:\PROGRA~1\CLOCKS~1\Sync.exe /q
O4 - HKCU\..\Run: [lcodccmp] C:\WINDOWS\System32\lcodccmp.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/24c6229d7816f7b91a19/netzip/RdxIE601.cab
O16 - DPF: {5C7F15E1-F31A-44FD-AA1A-2EC63AAFFD3A} - http://www.atelys.com/src/Speedup.ocx

Thanks.

 

I ran all of the programs that you listed, hope they did what they were supposed to do. CoolWWWSearch.SmartKiller did not really seem to do anything. I did get the peper trojan to run correctly this time, it closed on its own.

I could not delete c:\\WINDOWS\System32\iacedcfz.dll. It said it could not delete because it was being used.

Still cannot get on the internet. We were having some bad weather at the same time that the virus and adware hit this computer. Do NOT think the cable modem got damaged, is showing all the lights but the data light. I did get the light to flicker a couple of times like it was going to try to connect but that was prior to my inital post. So I really think something is blocking my connection, just don't know what.

Here is my new log.

Logfile of HijackThis v1.98.0
Scan saved at 12:01:30 PM, on 7/15/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Hi jack This\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{965A592F-8EFA-4250-8630-7960230792F1} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: iacedcfz - {38F575DE-7DFF-02AE-3CD6-FA62B92FA65B} - C:\WINDOWS\System32\iacedcfz.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {5C7F15E1-F31A-44FD-AA1A-2EC63AAFFD3A} - http://www.atelys.com/src/Speedup.ocx

Thanks

 

There is a router connection but I will disconnect as there is only one computer connected now. I will set up direct connection to the modem and start seeing what we can do. I know however that I need to make sure the computer is clean of viruses, etc before trying to get help from the cable supplier. What do you think though? Does it look to you that it is maybe being blocked by some spyware, adware or virus?

Will try deleting this file again regsvr32 /u C:\WINDOWS\System32\iacedcfz.dll in a couple of hours when I get off of work. Do you want a new log if I get it deleted or are you working on the last one I sent?

Gayla

 

More explaination would be appreciated. I have only done pings in the past under instruction. One question I have is in the internet properties under connections, lan settings, there is a check mark in the "use a proxy server" box. I am looking at my computer at work as we use the same cable company and mine is not checked. I also pulled out some specific DNS server addresses that I was going to try. I was also thinking about trying to ping someone but have not tried yet, will try that. Will check out the setting some more to see if something has changed that has totally knocked us off.

Will let you know.

 

I did the ipconfig/all to see that there was no gateway server or DNS server. I called the cable provider to find out that the account had been suspended do to spyware containing viruses in her email. I got the account reactivated and as soon as I made connection to the internet, norton found a backdoor virus. I have no downloaded stinger and have it running and set norton to do a full system scan later tonight.

FYI, the C:\WINDOWS\System32\iacedcfz.dll was listed to contain the backdoor virus. I still have not found a way to delete it or what program is running it but hopefully I will figure it out soon.

Thank you for all your help!!!!! You have done a great job in helping me get the computer running again. I appreciate everything!!

Gayla

 

Update. I ran the stinger program, did not save the log, did not know I had to. Anyhow, the C:\WINDOWS\System32\iacedcfz.dll is now gone. I have run norton and it only found some adaware things but no viruses. I have rebooted and still did not see the C:\WINDOWS\System32\iacedcfz.dll file. I wanted to show you final hijack log and make sure it still looks clean to you.
Again, I greatly appreciate your help!!!!!

Logfile of HijackThis v1.98.0
Scan saved at 11:35:23 AM, on 7/16/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Hi jack This\HijackThis.exe

R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{965A592F-8EFA-4250-8630-7960230792F1} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: msxml3lb - {F8E4AADC-235C-BB45-EC24-58384D094278} - C:\WINDOWS\System32\msxml3lb.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {5C7F15E1-F31A-44FD-AA1A-2EC63AAFFD3A} - http://www.atelys.com/src/Speedup.ocx


Gayla

 

I have run a the housecall online scan. I did not really pay attention to what virus it showed. Told it to delete all. Then proceeded with your instructions. I still cannot delete the R3's, they keep popping back up. I just ran another housecall online scan to make sure all viruses were gone. The scan is clean. Please look at the newest log. So far, the computer is running stable but I am the only one that has been on it.

I do now question how well Norton detects viruses because it did not find the ones that the online scan did. Norton is updated. I currently have her on a Norton trial, what software do you recommend is the best virus protection software to load onto her computer?

Logfile of HijackThis v1.98.0
Scan saved at 6:14:57 PM, on 7/17/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\S3tray2.exe
C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Hi jack This\HijackThis.exe

R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{965A592F-8EFA-4250-8630-7960230792F1} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: msxml3lb - {F8E4AADC-235C-BB45-EC24-58384D094278} - C:\WINDOWS\System32\msxml3lb.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab


Thanks.

 

Chaslang

I went over to start fixing the computer this morning to find out that popups have reappeared, etc. Over the last couple of days, I have found out that she has checked her email (I had told her not to!!!), the granddaughter has been on the computer using Instant Messaging, and some other surfing of the website has been done (I think). So, needless to say, the computer is not in the same status as I left it last time. I ran CWShredder this morning, it found 1 registry item. I ran Spybot and it came back with 83 items. I left the computer running Adaware.

I am really debating right now and leaning toward reformatting with the hopes that this will be resolved, otherwise, I may waste several more hours trying to fix this and end up reformatting anyway.

What are your thoughts? Do you think I should reformat or do you really think we can clean the computer up and find out what is "respawing" itself, etc.

Gayla

 

On your last message, when I ran
regsvr32 /u C:\WINDOWS\System32\msxml3lb.dll, I got the following message
"C:\WINDOWS\System32\msxml3lb.dll wass loaded, but the Dllunregister server entry point was not found. The file can not be unregistered.

I tried deleting the R3's, they did not show up in safe mode.

In safe mode, when tried to delete C:\WINDOWS\System32\msxml3lb.dll, I got the following message:

"cannot delete msxml3ld.dll It is being used by another person or program. Close any programs that might be using file and try again"

Here is the current hijack log:

Logfile of HijackThis v1.98.0
Scan saved at 6:19:11 PM, on 7/21/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\S3tray2.exe
C:\documents and settings\owner\local settings\temp\jhCTEIO.exe
C:\documents and settings\owner\local settings\temp\3LoKP4Ee.exe
C:\Program Files\Common Files\WinTools\WToolsA.exe
C:\WINDOWS\System32\webystem.exe
C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\WinTools\WToolsS.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Hi jack This\HijackThis.exe

R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{965A592F-8EFA-4250-8630-7960230792F1} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
R3 - URLSearchHook: (no name) - 3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O2 - BHO: WinPage Affiliate - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Program Files\Common Files\midaddle\midaddle.dll
O2 - BHO: msxml3lb - {F8E4AADC-235C-BB45-EC24-58384D094278} - C:\WINDOWS\System32\msxml3lb.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [jhCTEIO] C:\documents and settings\owner\local settings\temp\jhCTEIO.exe
O4 - HKLM\..\Run: [3LoKP4Ee] C:\documents and settings\owner\local settings\temp\3LoKP4Ee.exe
O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-him.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common Files\WinTools\WToolsA.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [eB0qRha6i] webystem.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildApp.cab

Will hold off on reformatting. I have not reformatted because of reloading everything. Will see if we can troubleshoot some more.

Gayla

 

Trust me, my initial reaction was like yours!!!!! I could not believe all this stuff was back and I had to start from scratch again on removing it! Now you see why I said reformat. I do have a couple of questions.

In the history section of internet explorer, when I look at sites that were visited I do not recognize some of them. ?, Can these websites actually be the popups that appeared or are they only sites that really were visited?

Do you know if AOL's instant messenger possibly caused this? I personally hate instant messanger but my mother-in-law allows it to be used, I would not allow it!

Mother-in-law had opened her outlook express and deleted the messages, says she did not open the messages, could something have come from them? Norton was installed at that time.

Could someone be hacking her computer and causing this? If not, how would I know what website is doing it?

What other protection would you suggest?

I am starting from the first post again and I do know that sypbot only came back with the DSO exploit (5 entries). Had housecall onlinescan running when I left.

Thanks, Gayla

 

No I have not run SpywareBlaster and SpywareGuard yet. Have only run Spybot, Housecall and Panda. Am heading there after work and will do the remainder of the first post then go get the SpywareBlaster and SpywareGuard. Will do everything, plus check the microsoft updates and check for updates on each of the software. Will take a while to do.

Thanks.

 

I have run the following

Spybot without the update as the update is giving me an error "!!!Bad Checksum". Not sure what the problem is.

result: DSO Exploit
Huntbar

Adaware and it found 18 items.

Housecall found nothing

Panda found a TRJ/Nedibed.A but disinfected it.

Stinger found nothing

Memorywatcher ran and closed itself

Norton ran and delete a couple of items that were labeled
Adware.Binet
Adware.Delfin
Spyware.Apropos

Did the windows critical updates

Removed Wintools in the registery, deleted the folder in Windows directory, and deleted the host file.

Loaded the SpywareBlaster and SpywareGuard, did not "run" them as I did not see that they did anything like that. SpyGuard is loaded in the system tray, next to the Norton icon. I do not see SpywareBlaster but do not know if it should show in the system tray or not.

Here is my new hijack log:


Logfile of HijackThis v1.98.0
Scan saved at 7:46:34 AM, on 7/23/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\S3tray2.exe
C:\documents and settings\owner\local settings\temp\jhCTEIO.exe
C:\documents and settings\owner\local settings\temp\3LoKP4Ee.exe
C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Hi jack This\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: qdvnmy - {599EB0DD-855D-75FD-603F-DCB23AFEBBD7} - C:\WINDOWS\System32\qdvnmy.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O2 - BHO: WinPage Affiliate - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Program Files\Common Files\midaddle\midaddle.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [jhCTEIO] C:\documents and settings\owner\local settings\temp\jhCTEIO.exe
O4 - HKLM\..\Run: [3LoKP4Ee] C:\documents and settings\owner\local settings\temp\3LoKP4Ee.exe
O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-him.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [eB0qRha6i] webystem.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildApp.cab

Thanks

 

I changed the place of download in spybot and was able to update it. It found 18 items. Ran the scan after boot and it only found the DSO Exploit.

I have a host file that was created called host.bho. So I have left it as is.

Here is my new log after deleting the items that I could find.



Logfile of HijackThis v1.98.0
Scan saved at 6:16:08 PM, on 7/23/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\S3tray2.exe
C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Hi jack This\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: qdvnmy - {599EB0DD-855D-75FD-603F-DCB23AFEBBD7} - C:\WINDOWS\System32\qdvnmy.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O2 - BHO: WinPage Affiliate - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Program Files\Common Files\midaddle\midaddle.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildApp.cab

Thanks

 

Any more suggestions? Or do you think it is okay now?

Gayla

 

O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa

O2 - BHO: (no name) - SOFTWARE - (no file)

I would delete those because the no file ones are nothing and the other ones are for search assistant. Which is spyware.

 

I have done what you have indicated here is the about.buster log and the hijack log:


Edit by chaslang: Please follow directions. Attachments only!

 

Sorry, you are right, I fogot to read the new guidlines.

I could not do several of the things that you told me but I will try them again and give you the results of each one.

Thanks

 

I hope I have done this new thread posting right. My new thread containing the hijack log and the Ablog1.txt and Ablog2.txt is posted as SHAGGYSGIRL'S NEW LOG FILE.

Type, or copy and paste, the following text:
regsvr32 /u C:\WINDOWS\System32\qdvnmy.dll
then click OK. If a dialog box confirming this action appears, click OK
window said "was loaded but the dllunregister server entry point was not found. The file can not be registered"

Type, or copy and paste, the following text:
regsvr32 /u C:\Program Files\Common Files\midaddle\midaddle.dll
then click OK. If a dialog box confirming this action appears, click OK.
window said "loadlibrary ("c:\Program") failed - The specified module count not be found"


Then shutdown Internet Explorer and have HijackThis fix these two lines:
O2 - BHO: qdvnmy - {599EB0DD-855D-75FD-603F-DCB23AFEBBD7} - C:\WINDOWS\System32\qdvnmy.dll - Deleted
O2 - BHO: WinPage Affiliate - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Program Files\Common Files\midaddle\midaddle.dll - not found


Now reboot in safe mode and delete:
C:\WINDOWS\System32\qdvnmy.dll
window said "cannot delete qdvnmy.dll: It is being used by another person or program. close any programs that might be using the file and try again.

C:\Program Files\Common Files\midaddle\midaddle.dll
did not find file but deleted the folder labeled midaddle


Now reboot in normal mode and read the new guidelines on posting HijackThis logs:
http://forums.majorgeeks.com/showthread.php?t=35407
Did the Getting Started steps 1-5 and the Time to Start Scanning and Cleaning Steps 1-4. Did not delete anything out of the hijack log. Not sure what to do.

Norton: found adaware as follows: Did not delete these files. dll's?
ATPartners.dll
AtPart~1.dll
Dc95.exe
mxtarget.dll

Spybot found in regular mode: I fixed
Twaintech (1)
Clarseach.inet (1)
DSO Exploit (5)

Spybot found in safe mode: I fixed
mediaplex
AvenueA, Inc


TrendMicro and PandaSoftware came back clean

Adaware found
Ezula (could not find)
Win32.Backdoor.afcore (hijack backups so I deleted them)
Midaddle (deleted)

Hope I have detailed everything.

Thanks

Edit by chaslang: moved HJT log file from new thread to here.

 

Could not get to this thread to make sure I was doing a full system scan
http://forums.majorgeeks.com/showthread.php?t=35407 it brings up this
http://apps5.oingo.com/apps/domainpark/domainpark.cgi?client=netw8744&s=www.lavahelp.com


Adaware found some files. I deleted all the temporary internet files where the ATParners.dll was stored in the ContentIE folder.

Norton came back clean

The C:\WINDOWS\System32\qdvnmy.dll does not have a version tab.

Here is my new hijack log

 

I ran FindnFix in regular mode as I could not disable the network connection in safe mode.

Norton had found a virus in the C:\recyclers so I delted the whole folder as it would not let me delete the one file. Norton has been run 2 times since then and has not found a virus just an adware.

Attached are my files