Virus Help - In lsass.exe

Welcome to Major Geeks!

C:\windows\system32\lsass.exe is a valid and required Windows process.

You need to try and do as much of the below as possible. Try ALL steps even if you cannot do one, continue on thru all of them. Report back later any problems you had. One of the most important things will be getting MGtools.exe to run. You will see this as you work thru the procedure.


Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

 

No it is not valid. As I said in my last message, this one is valid: C:\windows\system32\lsass.exe

You have a Chode infection and running MGtools.exe will often fix at least part of this infection. Did you download it and try running it? Please try. If it does not run in normal boot mode, try running in safe boot mode. If that does not work, try running the below procedure:

ChodeFix - How download and run

 

Yes! You just have a different/newer form than is normally seen. By different form, I'm just referring to the location of where the infection is. Yours is in a subfolder of C:\WINDOWS\OPTIONS\CABS which is not the typical location that even ChodeFix will probably not fix properly. In addition, your is playing around with lsass.exe rather than one of the below which has been seen up to now.

I may have to add your form to ChodeFix after I see all the information that can be obtained by running MGtools.exe

 

We strongly recommend not using Messenger Plus! Live. It has caused tens of thousands of PCs to become infected.


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

Okay Avenger did not run as desired so we will modify our procedure a little and hopefully we get it to run correctly this time. We will also use a new fixME.reg patch.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Run avenger.exe by double-clicking on it.

• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.


Make sure you tell me how things are working now!

 

Download HostsXpert and then follow the below steps.

• Unzip HostsXpert.zip
  [*]It will create a folder named HostsXpert in whatever folder you extract it to.
  [*]Run HostsXpert.exe by double clicking on it.
  [*]click the Make Writeable? button.
  [*]click Restore Microsoft's Hosts File and then click OK.
  [*]Click the X to exit the program

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F3 - REG:win.ini: load=C:\WINDOWS\OPTIONS\CABS\bqgnbyuec\lsass.exe
F3 - REG:win.ini: run=C:\WINDOWS\OPTIONS\CABS\bqgnbyuec\lsass.exe

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

You must remember to tell me if you receive a success message about adding the above registry patch to the registry. If you do not get a success message, it definitely did not work and I need to know this.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created.

Make sure you tell me how things are working now!

 

It means that you did not create the file properly. This will happen if you do not have the REGEDIT4 as the top line (like you left it out) or if you put a blank line above it. Or other similar issues.

It does not matter now. As the offending items are now gone. You just have one line to fix with HijackThis:


O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)


Your logs are clean other than the above.


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!