"Virus Protector" is preventing malware removal

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Lydster, Mar 8, 2010.

  1. Lydster

    Lydster Private First Class

    I'm helping a friend with a computer that got infected when she opened an email attachment. I've used your tools many times before, but this is a tough one. The screens that pop up show "Virus Protector." I have your tools on a flash drive, but I cannot access them. Even in Safe Mode the pop-ups are fast and furious, and I cannot get to Start or anything else. Task Manager is also disabled, so I can't use it to stop processes and perhaps get past the pop-up windows.

    Where should I begin? Thanks in advance for your help.
     
    Lydster, Mar 8, 2010
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you can't access anything ( start menu / run / task manager / command prompt / cd drive ) in either normal or safe mode, there isn't much we can do to help you. All we can suggest is this:

     
    TimW, Mar 8, 2010
    #2
  3. Lydster

    Lydster Private First Class

    I'm back! I finally got the computer to boot from the OS CD, did a quick repair that let me in to run the tools. I ran all the steps from READ ME FIRST, and the computer seems to be running fine now.

    Just to make sure there's nothing more lurking in the background, I'm attaching the logs, if you'll be good enough to review them for me.

    NOTE - When I ran Root Repeal SCAN, it didn't come up with a list of drives to choose C. Instead, it showed a list of drivers, and clicking on Scan again did nothing, or at least it appeared to do nothing. I attached the log in case it contains anything you need.

    Thanks very much!
     

    Attached Files:

    Lydster, Mar 17, 2010
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Sweet!! Your logs are clean. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
    TimW, Mar 18, 2010
    #4

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