Vista and an ADSL connection

One of my relatives recently purchased a laptop with Vista Home Premium installed, without knowing that there are virtually no UK ADSL providers supporting Vista yet. As such, they haven't been able to get their internet connection back up and running. They are using a Belkin wireless G ADSL modem router as their modem, and the connection is provided by NTL.

Unfortunately I can't go round and have a look at it myself, but im fairly certain its not something they're overlooking since they've been on the phone to both Belkin and NTL who have both told them it's just not going to work. My knowledge of ADSL is very limited (always used DSL, much more straightforward!) so there could be a really common little trick that could solve the issue that im totally oblivious to.

If anyone else has had any experience with getting Belkin ADSL modems working in vista, and can help me out, that would be great.

Many thanks.

 

It's definately an ADSL connection, i've been there before so i've seen the setup they're using. I thought they were wrong too when they first mentioned it was an ADSL connection with NTL but it definitely is.

After further investigation on my part, it seems to be that the computer is seeing the router just fine but the router isn't getting a connection from NTL. The indicator lights for the phoneline and the LAN ports are lit up, and the wifi indicator is also flashing to indicate a connection from router to machine, but the status on the routers internal setup pages just shows "no connection". I've had them go through all the different possible setups, PPPoE, PPPoA, dynamic IP etc. etc. and none of them result in a successful connection.

So really its a new question now, and thats how do you get an ADSL router connected to NTL's service?

 

To clarify, the name of the service they have is "NTL Freedom", which was apparently primarily NTL's dial up service but they expanded it to include up to 1MB ADSL over BT phone lines. I can't find any information anywhere that tells me what kind of service they offer though with regards to the settings required by the modem.

 

I found those too, but they didn't seem to do anything different to what id already been having them do. One thing though, I haven't checked whether or not they're putting in the right username and password as it says in those instructions, they've just been entering one they claim always worked before.

I'll check on that and see what happens, thanks.