Vista Cleaning Procedure

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Erland, Oct 19, 2009.

  1. Erland

    Erland Private E-2

    Before I ask for help with my malware problem, I'm doing as I'm told and going throught the 'Read and Run Me First' programme. At the 'Malwarebytes Anti Malware' link, downloading the programme (from the USA OR the Australian site) results in my AVG detecting a trojan threat.....'Trojan HorsePSW.Banker5.ZOY' and wont allow me to install it.
    IS it safe ? What would you suggest please. I've suspended operations !

    Erland
    Manchester UK
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Malwarebytes is not infected. AVG is just having another false detection which is quite common. If you are having malware problems, you need to finish the instructions and attach your logs.
     
  3. Erland

    Erland Private E-2

    Thanks for that. When I ran the prog again AVG didn't flag anything.
    Now completed Run and Read. None of the links (Superantispyware etc) picked up anything. But I will attach the logs anyhow (following posts):), although things now seem ok and the machine is booting properly so far.
    I could not run Rootrepeal properly. It asked for better Disk Access levels and I chickened out of changing anything.
     
  4. Erland

    Erland Private E-2

    Logs attached....1 of 2 posts
     

    Attached Files:

  5. Erland

    Erland Private E-2

    Further log...2 of 2
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Your logs are clean.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link:
     

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