Vista machine unable to access Internet / Windows update after Malware removal

Hello,

A friend of a friends mom heard that I was a computer guy so her laptop got handed off to me to fix. I received no information as to what the problem was or when it started giving them trouble, they just said its slow and they cant get online. I removed quite a bit of malware and a rootkit and I thought my troubles were over. I was able to get online with IE8 (Not Chrome or Firefox though) that day and do a Windows update, but I havent been able to get back online since. I've re-ran SAS, ComboFix and TDSS and none of them come up with anything. I've checked to see if its using a proxy but I didn't see any.

Windows Vista
Has valid IP address (wired and wireless)
Able to ping sites like google.com and get a response
Same results when booting into safemode with networking

Any help would be appreciated.

Thanks,
Adam

 

Greetings, adamjs, and welcome to MajorGeeks.

Even though you've run some scans, I strongly suggest you go through the Malware Forum's Read & Run Me First thread, perform all of the suggested steps, and attach the requested logs to a new thread in that forum.

Once the gurus there give you the all clear, then we'll tackle any remaining problems and try to get you sorted.

Good luck!