Vundo fix isn't finding the virus

Got a Norton virus alert for Trojan.vundo on object C:WINNT\system32\awtqq.dll. Downloaded Fixvundo and it didn't find any virus but Norton does and can't repair or delete the file. Please help, this is killing me!!!

 

Welcome to MajorGeeks.com, please follow the steps below:

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

Downloading, Installing, and Running HijackThis

 

I was able to download all the tools requiried. Spybot didn't find a problem, Ad-aware and Microsoft antispyware found the problems and said it deleted them but after reboot received virus warn again.Attach is the HJT log.

Thanks for your help!!!!

 

Please EXTRACT HijackThis from the ZIP File to a Safer location. Here's how:

To create a new folder:

• Click START > My Computer > Local Disc C: > Program Files
• Now, Right Click on an Empty Area and select New > Folder & name it HijackThis and ENTER

To Extract HijackThis:

• Now, Right Click your HijackThis ZIP File and select Extract All > Next > and browse to your newly created HijackThis Folder
• (C:\Program Files\HJT) and click Next.

The reason HJT needs its own safe folder is so that backups will be safely preserved. That way, if a mistake is made in the removal process, the mistakenly deleted entry can be restored.


After you complete the above, please download this trial version of Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
• After it completes the update, click the Scanner button

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

Open up Ewido and do the following:

• Click on Scanner
• Then click Settings
• Under What to Scan? Select Scan every file
• Then click OK
• Click on Complete System Scan and the scan will start.
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

Come back here and post the Ewido Scan Report along with a fresh HJT log.

 

Hi,

Attached is the Ewido and HJT log you requested. I was able to run Ewido scan in safe mode and after I rebooted into normal I received a Ewido alert that it found the virus I did click clean and after that I received a Norton virus alert. After this I Ran the HJT scan.

Thanks again

 

Please make sure System Restore is OFF and the Viewing of Hidden Files & Folders is Enabled as per the tutorial.


Please print these instructions out for use in Safe Mode.

Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to extract the files
• This will create a VundoFix folder on your desktop.
• After the files are extracted, please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
• Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
• You will first be presented with a warning.
  It should look like this

• At this point press enter one time.
  
• Next you will see:

• At this point please type the following file path (make sure to enter it exactly as below!):

C:\WINNT\system32\awtqq.dll​

• Press Enter to continue with the fix.
• Next you will see:

• At this point please type the following file path (make sure to enter it exactly as below!):

C:\WINDOWS\system32\qqtwa.*​

• Press Enter to continue with the fix.
• The fix will run then HijackThis will open, if it does not open automatically please open it manually.
• In HiJackThis, please place a check next to the following items and click FIX CHECKED:

O2 - BHO: MSEvents Object - {827DC836-DD9F-4A68-A602-5812EB50A834} - C:\WINNT\system32\awtqq.dll
O20 - Winlogon Notify: awtqq - C:\WINNT\system32\awtqq.dll ​

• After you have fixed these items, close Hijackthis.
• Press enter to exit the program then manually reboot your computer.

Once your machine reboots please attach a fresh HJT log from normal mode.

 

The new log is attached. The 02 - BHO: MSEvent Object event didn't show in log after fix. So far I haven't received any virus warnings!!!! Hope this was the fix, Been dealing with this for awhile now.

Thank you very much!!!!

 

Your HJT log is clean, are you having any further problems?

 

Working great. Thanks again, you made my week!!!!!

 

Your Welcome!

You should see this article on How to Protect yourself from malware!

Surf Safely!