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WAJAM INFECTION andluhe and zeroaccess

Discussion in 'Malware Removal' started by plomper1, Nov 27, 2013.

  1. plomper1

    plomper1 Private E-2

    hi
    i dont know how this started but avg says i have WAJAM INFECTION and luhe and zeroaccess
    here are the logs
    thanks in advance
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You have a few different versions of ZeroAccess. This will take a few iterations to complete.


    Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    Connect DLC 5 Toolbar for IE
    Search Protect by conduit
    Wajam

    • Exit any programs that you may have started. Shutdown protection software too.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • Rerun RogueKiller ( if running Vista,Win7, or Win8 user right-click and select Run as Administrator to run ) for WinXP and Win 2K just double click to run
    • Wait until Prescan has finished
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and attach the content of the Notepad into your next reply.
    • The log should be found in a new RKreport[x].txt on your Desktop
    • Exit/Close RogueKiller and immediately reboot your PC.
    • After reboot attach the above RogueKiller log.
    • Now run new scans with RogueKiller and also Hitman Pro. Save the new logs and attach them too.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the new RogueKiller and Hitman Prologs
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. plomper1

    plomper1 Private E-2

    there is a pop up on the left of broswers windows with a T in top left corner and below it says Related Searches and a list
     

    Attached Files:

  4. plomper1

    plomper1 Private E-2

    also im getting a page asking me to take surveys on website
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R3 - URLSearchHook: (no name) - {7473b6bd-4691-4744-a82b-7854eb3d70b6} - (no file)
    O2 - BHO: outobox - {30f06672-0e95-41a9-80cb-dee386af99ad} - C:\Program Files (x86)\outobox\outoboxbho.dll
    O3 - Toolbar: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)
    O23 - Service: Update outobox - Unknown owner - C:\Program Files (x86)\outobox\updateoutobox.exe
    O23 - Service: Util outobox - Unknown owner - C:\Program Files (x86)\outobox\bin\utiloutobox.exe

    After clicking Fix, exit HJT.

    Now uninstall the below program. If you do not find it or it will not uninstall, just keep going.
    outobox 2013.11.12.181539

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Services
    Update outobox
    Util outobox
     
    :Files
    C:\Program Files (x86)\outobox
    C:\Program Files (x86)\Google\Desktop\Install
    C:\Windows\TEMP\*.*
    C:\Users\Famille Cabessa\AppData\Local\Temp\*.*
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{431532BD-0AE1-4ABC-BE8C-919F3D1332E2}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30f06672-0e95-41a9-80cb-dee386af99ad}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{95B7759C-8C7F-4BF1-B163-73684A933233}"=-
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\outobox]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  6. plomper1

    plomper1 Private E-2

    everything looks a lot better now
    Thanks:clap
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  8. plomper1

    plomper1 Private E-2

    As always
    YOU ROCK!!!:dancer
    Thanks
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome again. Surf safely!
     

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