Website"Memory" Problem

Hey all,

I crossed this particular bridge so-long ago that I don't recall what it was/is that I did, and need to do again, to get the result I want.

When I go to login/sign-in to my online banking/bank account, just as I'm sure is the case with most people and their online banking, I have layers of security to pass through (3 or 4 [or 5?] layers in my case).

It used to be that my computer "remembered" (stored) one bit of data, so that when I was indeed attempting to access my account from my computer, the website could/would recognize it (recognize my PC).

Now it doesn't recognize my PC, and prompts me every time (screenshot attached) adding a step that I have to perform that I used to not have to, and it's annoying as hell.

I had never got this to work correctly in my Chrome browser (which I've only used for a couple/few months), but I had it working for several years in my Firefox browser, but now it's not - and I would simply like to get it straightened-out again, please...

Thanks in advance,
g...

 

Hey thanks TW...hah, yeah, I'm not quite sure what my "situation" is, either......

Though seriously, I'm on a PC here ... which no one else accesses/uses (I am not on any sort of a "Public" machine) ... I have no problem with selecting the "This is a personal computer. Register it" option (which is the way it was "set" before my problem started here).

I do use CCleaner, however, I have the box for cookies UN-checked (I go-in, and individually select which to keep, and which to purge).

I think where the confusion comes-in, for me anyway, is the difference between "Cache", and "History", "Temp Files" and "Temp Internet Files" (etc.?) ...

I'm only guessing, but I think clearing (cleaning/deleting) some of these places is causing the problem.

And again, this is happening in both Chrome and Firefox ... it never had worked for me in Chrome (setting the 'PC/Register it' option) - but it was working perfectly in Firefox until recently.

Hey, I wonder if the addition of "Roboform" (which I am struggling with trying to learn) could be causing this??

Thanks again, and in advance......