White Screen with "Please Wait" Message

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jdil1969, Sep 28, 2012.

  1. jdil1969

    jdil1969 Private E-2

    Greetings,

    First of all, thank you for your guidance in the form of thorough help sections! I've looked through here and noticed a few other posts regarding white screen virus issues. It appears that I need to get FRST64.EXE and do a scan first then submit my resulting log, correct?

    I cannot access Windows 7 64bit desktop in any way to disable AV, UAC or run any tools at this point in time. Please advise.

    Thank you!
    J
     
    jdil1969, Sep 28, 2012
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please do the below so that we can boot to System Recovery Options to run a scan. There will be two options to choose from. One if you do not have your Windows 7 boot DVD and another when you have your DVD.

    For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Option1: Enter System Recovery Options from the Advanced Boot Options:

    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    Option2: Enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)
     
    TimW, Sep 29, 2012
    #2
  3. jdil1969

    jdil1969 Private E-2

    Thanks
     

    Attached Files:

    jdil1969, Oct 4, 2012
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Save fixlist.txt to your flash drive.

    • You should now have both fixlist.txt and FRST.exe on your flash drive.

    Now reboot back into the System Recovery Options as you did previously.
    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (See how to attach)

    Now boot into normal Windows can continue with the below.

    Running MGTools.
     

    Attached Files:

    TimW, Oct 5, 2012
    #4
  5. jdil1969

    jdil1969 Private E-2

    Fixlog attached. Thanks!
     

    Attached Files:

    jdil1969, Oct 6, 2012
    #5
  6. jdil1969

    jdil1969 Private E-2

    Hi TimW,

    I just attempted booting into Win7 normally but could not. I am still getting the white screen and Please Wait message. So at this point, I am unable to proceed to the next step of running MGTOOLS.

    Thanks, J
     
    jdil1969, Oct 6, 2012
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Redo my instructions in post #2 and get me a new log.
     
    TimW, Oct 6, 2012
    #7
  8. jdil1969

    jdil1969 Private E-2

    TimW,

    In the step "Select the operating system you want to repair, and then click Next", the OS is no longer being listed (no choice is present). I believe this is the issue, but I am not sure what to try next. Are we screwed?

    Also, I've learned that the gentleman whose computer this is did a system restore to a previous time prior to lending the PC to me to repair.

    Thank you,
    J
     
    jdil1969, Oct 7, 2012
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    At this point, I can only suggest you post in the software forum for additional assistance.
     
    TimW, Oct 7, 2012
    #9

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