Wild Tangent cant be deleted

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by cher_hc_43, Jul 12, 2008.

  1. cher_hc_43

    cher_hc_43 Private First Class

    I have ran all the necessary programs to get rid of this annoying problem, actually I havent had any system problems yet on this computer, on my other computer I had a problem with MyWebSearch it affected the other computer to where I couldnt go online, and I noticed that on this computer it has the same annoying file along with wild tangent that spybot found, quarentined but cannot remove, so before I have problems on this computer I took all the necessary steps to rid it of these annoying files, I am posting the logs, hopefully they have been deleted. The other computer was brought to a shop for repair, wish I could have used majorgeeks to repair that one but unfortunately I could not get online to do that.

    cheryl
     

    Attached Files:

  2. cher_hc_43

    cher_hc_43 Private First Class

    heres the other logs
     

    Attached Files:

  3. cher_hc_43

    cher_hc_43 Private First Class

    damn I must have did the MGTools wrong because when everything was done it didnt save a zip log just seperate logs so I am posting the seperate logs and maybe someone can tell me what I didnt wrong
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please DO NOT attach the separate logs. You are not supposed to be looking in the MGtools folder. See the instructions for MGtools and also in the main body of the cleaning instructions. It tells you the log is at C:\MGlogs.zip This is not in the MGtools folder.

    WildTangent is just a junk game that you, someone else, or the manufacturer of your PC installed (which they should know better than) on your PC. It is consider foistware (something you did not ask for but was installed any way). It is garbage that you don't need and is normally removed but it is not malicious. You will see that SUPERAntiSpyware remove a bunch of installers in you DELL folders so DELL was behind putting this junk on your PC. Dell is also responsible for MyWebSearch. The SeekmoToolbar however is something you installed.
     
    Last edited: Jul 12, 2008
  5. cher_hc_43

    cher_hc_43 Private First Class

    Sorry for not posting right, havent used this in a long time, I am posting the zip just in case you would like to see it. I was using the superantispyware this morning and it didnt find anything on my computer, but when I ran AVG it found trojan horse Downloader.Purityscan, do you know what that is and how to get rid of it? Also how do I get rid of the seekmotoolbar? your help is greatly appreciated, thank god we have you people to turn to, as I am computer illiterate sometimes :(

    cheryl


    Sorry my AVG found Downloader.Purityscan.AY
     

    Attached Files:

    Last edited: Jul 13, 2008
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    SUPERAntispyware already removed it.


    A log would be more useful. They may not be detecting anything but quarantines or System Restore which are not issues since we have not finished your full cleaning process yet.

    Uninstall the below as requested in step 1 of the READ & RUN ME.
    J2SE Runtime Environment 5.0 Update 10
    J2SE Runtime Environment 5.0 Update 11
    J2SE Runtime Environment 5.0 Update 8
    Java 2 Runtime Environment, SE v1.4.2_03
    Java(TM) 6 Update 2
    Java(TM) 6 Update 3
    Java(TM) 6 Update 5
    Java(TM) SE Runtime Environment 6 Update 1
    LiveUpdate 2.6 (Symantec Corporation)
    Viewpoint Media Player


    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    After clicking Fix, exit HJT.

    Now we need to use ComboFix to remove a bunch of malware files.
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.


    After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now run Ccleaner!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     

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