Win 7 won't boot after rootkit removal

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by icchip, Feb 25, 2012.

  1. icchip

    icchip Private E-2

    I found a thread that basically exactly described my issue but was unable to reply in that thread so I copied the original post here;

    Hi, I'm trying to fix a friends computer. Microsoft MSE found the Alureon.A and recommended that I download their offline tool to remove it. I did that and after removing it using MSE offline windows no longer boot. It would show the starting windows screen briefly and then restart. I rand chkdsk and tried safemode and it doesn't work. I also tried system restore and that also didn't work. If I choose to disable the automatic restart on failure I get the BSOD with error STOP: 0x0000007B (0xFFFFF880009A9928, 0xFFFFFFFFC0000000D, 0x0000000000000000, 0x0000000000000000).

    I then discovered this site and found I probably should of use TDSSKiller first. But now that I can't boot to windows I can't do that anymore. I found a couple threads where people ran the FRST tool so I did that and attached the log.

    I'm trying to avoid having to do a factory image restore.
    ******

    However I have done a factory reimage using the dell utility and the BSOD is still there :(

    Attached is my FRST.txt file, Any Help would be greatly appreciated :)
     

    Attached Files:

  2. thisisu

    thisisu Malware Consultant

    Hi and welcome to Major Geeks, icchip!

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    Attached is fixlist.txt
    • Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST64.exe on your flash drive.

    Now re-enter System Recovery Options.
    Run FRST64 and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (How to attach)

    Now attempt to boot normally.

    Now continue with this procedure: How to Remove Trojan:DOS/Alureon.A
     

    Attached Files:

  3. icchip

    icchip Private E-2

    Thank you so very much for your help! That fixed the boot/bsod/loop issue. After booting normally again I was able to finish cleaning it up with TDSS Kiiller and now have the system reimaged and all updated (again) :)
     
  4. thisisu

    thisisu Malware Consultant

    No problem :)

    Glad to hear things are working well now. Surf safely!
     

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