Windows 10, Cannot Remove A Bluetooth Device.

Hi guys, let me start by saying I haven't visited these forums since I was a kid, I fondly remember getting a virus and having you help me out fixing the computer before my parents got home from a vacation! I was around the age of 14 - 15 then if I remember right...I'm 27 now!... I must say it was probably down to you guys that I ended up becoming so computer proficient....But Jesus wept am I having a irritating issue now! I just hope you can help me again!

Anyway onto the problem, I am having a royal pain the in the backside removing a Bluetooth device. The device is a Playstation 4 control pad. The issue is when I go into my Bluetooth settings and try to find the control pad it isn't showing up, so I thought no problem I will just remove its driver from my device manager...This is where the fun begins.

In device manager I remove the "Wireless Controller" device and make the control pad discoverable again, yet the PC cannot find the controller. I go back to device manager and "Wireless Controller" has reappeared under Bluetooth devices yet the control pad and pc aren't actually connecting.

Also if I uninstall the "Wireless controller" then remove the Bluetooth Dongle, then reinsert the dongle "Wireless Controller" appears again under Bluetooth devices.... It is as if the "Wireless controller" device is stuck in some weird kind of limbo....

So what I am asking is, is there anyway to basically nuke all traces of past Bluetooth devices on this computer. I have looked online but can't seem to find any solution to this problem...I'm just hoping someone can help otherwise I'll will have the unfortunate job of formatting this PC, which I really don't want to do to get rid of all past traces of Bluetooth devices.

Any help that anyone can provide would be absolutely brilliant and most definitely appreciated!

Thanks a lot in advance.

Coco.

 

Oh and also another bit that I failed to mention is that I have 2 ps4 controllers, if I put the other control pad (the one that was never connected to the PC before) into discoverable mode the pc will find it no problem and let me connect to it without an issue. It is as if the PC/Control pad never severed their connection before.