Windows doesn't boot and no access to 'Documents...' from 2nd drive system

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Loukas, Nov 8, 2012.

  1. Loukas

    Loukas Private E-2

    After attempted reboot, the system won't load (after the 'loading' XP graphic there is a black screen and the computer reboots). There is access to all data on all partitions from system installed on another drive (Windows XP) except for 'Documents and Settings' (an 'Access denied' error pops up). I performed a scan of all disks (Avira), which found some maleware and is supposed to have fixed it, yet the problem remains. Please find the report attached.

    Thank you for your assistance in advance!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    So you are saying this Avira scan was run from a second PC where you slaved your original drive to? If so, then this second PC is also infected. See the logs, it shows problems on drives C, D and E. Is drive D from the original PC you posted about?

    I think you need to start by cleaning the current PC. The below is the starting point.


    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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