Windows failures

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Curlews, Nov 23, 2010.

  1. Curlews

    Curlews Private E-2

    Hi. I have been having increasingly frequent failures with windows. I am running Vista SP2 with 4GB RAM. Intel Core 2 processor, Nvidia GeForce 7600 GS. Everything is kept updated. Simply things stop working after the computer has been on for a while.

    Windows Explorer will 'have a problem', then stop and reload.
    Firefox 'greys out' and then crashes.
    I cannot launch any media player.
    Open folders can take a long time to populate.
    Some web pages take ages to render. Download speeds are fine at ~7Mbs.
    Some programs go to 'not responding' or simply crash.

    I have followed the sticky notes to clean my computer and a trojan was found. I am still concerned.

    Also Combofix and MGTools will not run. for both I get the message "Windows cannot access the specific device, path or file. You may not have the appropriate permissions to access them". I have downloaded the software several times and run as administrator to no benefit. Sometimes I am told I may have a corrupted version.

    RootRepeal also fails. It runs for about 20mins and then goes to 'not responding' and soon just closes.

    I have attached logs for SUPERAntiSpyware and MalwareBytes.

    Any assistance greatly appreciated.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Try renaming them first:

    Rename Combofix.exe to cormorant.com
    Rename MGTools.exe to Magpie.com

    Now reboot into Safe Mode and try running first Combofix, then MGTools.

    Attach C:\MGlogs.zip if successful
     
  3. Curlews

    Curlews Private E-2

    Ok. So after much swearing finally got into safe mode. F8 doesn't work had to power down and force windows into shutdown recovery!!

    Ran combofix and MGTools, logs attached.

    Graham
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Running from: c:\users\Graham\Downloads\cormorant.com<--- Rename back to combofix.com and put it on the DESKTOP or else final steps will not run smoothly.

    Are you going to keep Comodo Internet Security or go back to using avg once we are done here?

    If you decide to keep Comodo then you will need to do this

    Try running the AVG Removal Tool: AVG Remover(32bit) Read the info here http://www.avg.com/download-tools and make sure you reboot after running it.

    I am not seeing any malware in your logs so any problems you have, will be better off worked out in the software forum.

    Try to run the C:\MGtools\GetLogs.bat file by double clicking on it it NORMAL mode now. If that comes up clean still, then it will be time for final steps.
     
    Last edited: Nov 24, 2010
  5. Curlews

    Curlews Private E-2

    I hadn't realised that I had the full Comodo. I have changed to just using the Comodo firewall with AVG as the antivirus. Maybe this conflict was part of the problem?

    Since I sent in the logs yesterday the computer has not manifested any problems. I have attached the latest MGLogs.zip.

    I will give it another 24 hours and then complete the 'final steps' unless I hear differently from you.

    Many thanks for your help. Kestrel13!
    Graham
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Very likely!

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  7. Curlews

    Curlews Private E-2

    Many thanks. All seems well now!
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're welcome. Safe surfing! :)
     

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