Windows Freezes After Startup - Trojan Infection Win32/PrcView HELP!

Try running MGTools.exe in safe mode and see if you can then get us a set of logs.

 

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!


Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.

• Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
  Vista/Windows 7 users right-click and select Run As Administrator.
• If TDSSKiller does not run, try renaming it.
• To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
• Click the Start Scan button.
• Do not use the computer during the scan
• If the scan completes with nothing found, click Close to exit.
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
• A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_14.17.05_log.txt) will be created and saved to the root directory ( usually Local Disk C ).
• Attach this log to your next message

 

They will only truly be removed when you toggle system restore, when we finally get to having you follow final steps.

Also:
Uninstall these outdated versions of Java:
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 6

Ad-Aware SE Personal <--- Out of date, and ineffective, uninstall it and make use of the free versions of Malware Bytes and SUPERantispyware instead.

Spyware Doctor 6.0 <--- If this is just a useless trial which will not fix anything anyway then please uninstall it.

Delete the below bold folder:

C:\Documents and Settings\LocalService\Local Settings\Application Data\Viewpoint


Reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

 

That log came up clean. So what issues are you still having, if any? (Malware related I mean)

 

Run both SAS and MBAM and attach those logs. Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\MGlogs.zip

 

You need to tell me what file you are referring to. I am not seeing any malware in your logs. You need to uninstall your old java:
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 6

Reboot and then download and install:
Java Runtime 6

If you are referring to system restore folders, we will remove them when we toggle system restore.

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Good to know. You are most welcome. Safe surfing.

 

You're most welcome.


I'll have steak, chips, tomatoes, mushrooms, peas, onion rings and crusty buttered bread :-D