windows police pro help please

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by distorted, Oct 23, 2009.

  1. distorted

    distorted Private E-2

    ok I figured out I have this virus. Im on a different computer than the one that is infected trying to figure out how to get rid of it.. when i start it up normaly i get the police pro pop up that tells me im infected and they want me to buy it but i cannot access or see anything else on my pc but the background picture.. i know little to nothing about computers and need some serious help please.. when i open it up in safe mode all i get is a black screen and still am not able to access anything on the pc.. PLEASE HELP!

    i cannot access ANYTHING.. i cannot get to my browser to download anything


    nothing comes up at all.. it doesnt allow me to see the start menu or any of the icons that are supposed to be on the desktop... when opened up in safe mode all i get is a black screen with safe mode written in all 4 corners and a service pack address type thingy in the top middle
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Are you able to hit control-Alt-Delete and bring up the task manager? If you can, look in running processes for any process that is just a bunch of random numbers and letters. If you see it, kill it. And then start a new process and type in explorer.exe. Does that bring up your desktop?
     

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