windows update fails browser periodically stops responding

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by TexasBlaze, Mar 21, 2005.

  1. TexasBlaze

    TexasBlaze Private E-2

    Could this be caused by some sort of malware? First symptom noticed was that while browsing the web, internet explorer would sometime stop responding.

    Ran 2 different virus scans, spybot, and adaware (I also keep spywareblaster updated). Nothing major found.

    Then I checked windows update and found updates to be installed (I am on a 28.8 dialup with one phone line so I do not use auto update, and obviously do not manually update often enough). Update found and downloaded 11 updates but when I try to install them it fails. Microsoft has a list of possible fixes but none of them work (there are 8 total - I tried all except for the 2 regarding certificate errors, which I did not get).

    Could this be malware related? any ideas or suggestions? Thanks in advance.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes this could be malware related but we have seen many cases of clean systems that could not use MS update. You could also be having a problem with your analog phone line being noisy. If you suspect spyware our normal cleanup procedures are included below:

    To help us to best help you, please follow the steps below closely and in the order given and do not skip anything. If you have any difficulty, please post back letting us know what steps you have completed, what you found while doing the scans if anything along with details about any problems you may have encountered in completing the steps. The more details you can provide the better. Don't be afraid to ask for additional help if you don't understand something!

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem:

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     

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