Windows Update Service is missing + Windows Security center service cant be start

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mohsinbashir1, Sep 13, 2013.

  1. mohsinbashir1

    mohsinbashir1 Private E-2

    hello _nullptr

    i have done all the test you said in read n run me first and see attached files. after all this i managed to get the windows update running and windows update service started but i still cant hold of the windows security service. still give same error message that it cant be started. and also when ever i download an attachment from Windows Internet Explorer it says that " files deleted as it contained a virus but same files i can download without any problem from Google Chorme. what to do from here .....see attached all logs as requested

    Regards
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You need to attach the requested log from RogueKiller.
     
  3. mohsinbashir1

    mohsinbashir1 Private E-2

    Hello Chaslang

    Please see also attached RogueKiller File as requested.

    Regards
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    • Exit any programs that you may have started. Shutdown protection software too.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • Rerun RogueKiller ( if running Vista,Win7, or Win8 user right-click and select Run as Administrator to run ) for WinXP and Win 2K just double click to run
    • Wait until Prescan has finished
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and attach the content of the Notepad into your next reply.
    • The log should be found in a new RKreport[x].txt on your Desktop
    • Exit/Close RogueKiller and reboot your PC immediately.
    • Then attach the above log from RogueKiller.
    • Now to make sure that it worked properly, run new scans with both RogueKiller and also Hitman Pro and attach these new logs.
    • We have other work to do but we need to work on the above first.
     
  5. mohsinbashir1

    mohsinbashir1 Private E-2

    Hello chaslang

    please see attached file log for RogueKiller as requested
     

    Attached Files:

  6. mohsinbashir1

    mohsinbashir1 Private E-2

    Hello chaslang

    Please see following logs from RogueKiller and Hitman Pro as instructed. i have already sent you log only for Rogue Killer in my Message #5. These both log i am sending now are from after rescan.. Waiting for your Reply.

    Regards
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay that looks much better but we have more to do.



    Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    BrowserProtect
    Java 7 Update 9

    Now install the current version of Sun Java from: Sun Java Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.


    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Services
    0295831378900799mcinstcleanup
    McAWFwk
     
    :Files
    C:\ProgramData\Babylon
    C:\ProgramData\BrowserProtect
    C:\Users\Mikey\AppData\LocalLow\Delta
    C:\Users\Mikey\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BrowserProtect
    c:\PROGRA~1\mcafee
    C:\Users\Mikey\AppData\Local\Temp\*.*
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Prod.cap]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Babylon]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DataMngr]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\pgafcinpmmpklohkojmllohdhomoefph]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{15D2D75C-9CB2-4efd-BAD7-B9B4CB4BC693}]
    [-HKEY_USERS\S-1-5-21-4080466353-3023982954-4141354537-1000\Software\Conduit]
    [-HKEY_USERS\S-1-5-21-4080466353-3023982954-4141354537-1002\Software\Conduit]
    [-HKEY_USERS\S-1-5-21-4080466353-3023982954-4141354537-1002\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [-HKEY_USERS\S-1-5-21-4080466353-3023982954-4141354537-1002\Software\mozilla\Firefox\Extensions\{58bd07eb-0ee0-4df0-8121-dc9b693373df}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
    "AppInit_DLLs"="C:\Windows\SysWOW64\nvinit.dll"
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}]
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{2597AD67-FAEB-4DDA-A035-F84E3C71A812}"
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\êY’ŒZõ'2ûèpvùIÖ *X(Z2s(ê×·J§âàæ?ñ vÓø!ž-(„¬48Ñ÷patm6ˆo^Mp`Óäö_iœw~ó!"µ–Å?x½8?ëj·˜çÿï¥; aï[ÝÅ8ÿ§~?Rëxo•š8'œ-)xð„ð]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  8. mohsinbashir1

    mohsinbashir1 Private E-2

    Hello Chaslang

    See attached files as requested. I still cant start the windows security center service........ :(:(:(:(:(:(

    Regards
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes because we have not attempted to fix this yet. We have just been removing your malware and junkware first. Now we need to fix this and several other services that are also broken including at least 3 related to Windows Firewall.

    Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.




    Now run the C:\MGtools\NetFWfix.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator). This will run very quickly and you may just notice a quick flash of a black command prompt window.

    Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.


    Now download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Repair Windows Firewall
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
    Last edited: Sep 15, 2013
  10. mohsinbashir1

    mohsinbashir1 Private E-2

    Hi Chaslang

    I have done all the steps you have told me to do. and now see the attached Mgtool.zip file attahced after all these steps.

    Regards
     

    Attached Files:

  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Looks good. Are you having anymore problems?
     
  12. mohsinbashir1

    mohsinbashir1 Private E-2

    Hello Chaslang

    It look like to me that it been sorted out. windows update is working ok. windows security service center message gone as well but could not see the service listed in the services. but otherwise every thing looks ok. What about the programs which i installed how to get rid of them now. let me know please.

    Regards
     
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The below should address your question.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
    7. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    8. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     

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