Windows XP Cleaning Procedure Logs

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mcgeejdw, Aug 4, 2009.

  1. mcgeejdw

    mcgeejdw Private E-2

    When I boot my computer and it loads windows and associated programs I always get an IE window from Trend Micro saying anti-spyware product is no longer supported (I have attached screen shot in Startup Error and Norton Error.doc). Also when I try open Norton Internet Security 2005 I get an error stating an error has occurred (also attached in Startup Error and Norton Error.doc) I attempted to look on the Norton Technical Support Knowledge Base but had no luck. Finally when I try to install Norton Antivirus 2005 I get an internal error (also attached in Startup Error and Norton Error.doc).

    I have also attached the logs from the Windows XP Cleaning Procedure.

    Thanks in advance
     

    Attached Files:

  2. mcgeejdw

    mcgeejdw Private E-2

    I apologize but I had to break the Startup Error and Norton Error.doc into two seperate jpg files to meet size limits for upload. Sorry for confusion
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This is not a malware issue. You need to clean out your temp folders as well as your internet temp files.

    Please give the Norton Removal Tool (SymNRT) a run > reboot your machine and then run it again for good measure.

    Then go to our top freeware picks and download and install either:
    AVG
    Avast

    Your system needs more ram:
    Total Physical Memory 512.00 MB
    Available Physical Memory 95.16 MB

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Go to add/remove programs and uninstall HijackThis.
    5. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    7. After doing the above, you should work thru the below link:
     

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