XP - No Task Bar/Desktop Icons

Please use add/remove programs to uninstall:
Viewpoint Media Player

Now download and install:
Java Runtime 6

Please empty all that is in this folder:
C:\Documents and Settings\Administrator\Local Settings\Temp\

Please disable all anti-virus and anti-spyware programs while we do the following:

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now download The Avenger by Swandog469, and save it to your Desktop.

* Extract avenger.exe from the Zip file and save it to your desktop
* Run avenger.exe by double-clicking on it.
* Check the 'Input script manually' box.
* Click on the magnifying glass icon.
* Copy everything in the Quote box below, and paste it in the box that opens:

* Now click the 'Done' button.
* Click on the traffic light icon and OK the prompt.
* You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

 

Don't worry about that ...it's minor ...just do the rest.

 

Just move on ....

 

Your logs look clean ....are you still having any problems? Can you now download the Java files? Your anti-virus program may be blocking the install ...make sure it is disabled when you go to install the Java ...or try in safe mode.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
* Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Windows XP or Windows ME, do the below:
* Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
* How to Protect yourself from malware!

 

I forgot to add:

Delete this:
C:\WINDOWS\0.log

And empty all of this:
C:\Documents and Settings\Administrator\Local Settings\Temp\

 

Try pressing CTRL+ESC to access the taskbar.

If CTRL+ESC didn't make it come back, then the program that displays the task bar most likely isn't running.

Press CTRL+ALT+DEL to fire up the task manager. Now on the File menu, select New Task (Run...). Type in "explorer" and press OK.

Does that bring it back? If so, go to start / run / type "sfc /scannow" without quotes and have your xp cd handy. Run it twice.

 

sprtcmd.exe is a process from Belgacom belonging to SupportSoft sprtupdate. This is installed by some ISPs ...you can safely kill it in the task manager ...disconnect from the internet (physically remove the cable) and reboot...tell me what happens.

 

Humm....try this and tell me what happens.

Bring up task manager and hit new task ...type "restore" without quotes ...if it gives you a window ...double click the restore exe ...see if you can restore to a time before this happened.

 

You can do the same thing with "sfc /scannow" ---(without quotes and note the space).

 

The folder is in your system32 files ....but since you can't get to run or search or start or keep task manager up long enough ...?

You may be stuck with doing a repair installation ( assuming that you originally didn't remove any registry items).

Boot to xp cd / choose install (not R for recovery) / f8 to the agreement / when it finds the previous install, then choose R for repair and let it rip ...it will not remove any of your data.

 

If he has the product key (often on the bottom or back of the computer) he can use a borrowed cd as long as it is the same edition of xd ...(Home, pro ....OEM, etc.)