XP Total Security 2011

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by missrose1991, Apr 6, 2011.

  1. missrose1991

    missrose1991 Private E-2

    My sister is currently 300 miles away from me. She rang me saying her laptop was acting funny and we have found out that she has aquired XP Total Security 2011. She has run a full system scan on the highest settings with Avast! and we have tried closing the processes and deleting files associated with the virus. If she tries deleting the offending files (puts them in recycling bin), it says it can't find rundll32.exe and asks what program she wants to run any executables with.
    We can't open regedit.exe, msconfig.exe or any program in Control Panel. The virus isn't letting her use IE or Firefox. We've tried all these things in Safe Mode with still no success.
    She doesn't come home for another 2 weeks. Is there any way I can help her from where I am?
     
    missrose1991, Apr 6, 2011
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    She needs to try to download and run both SuperAntispyware and MalwarebytesAntimalware. She may need to do it in safe mode. She may also need to use a different computer to download them to and then transfer them via USB thumb drive. She should also register at MajorGeeks and post a thread here in the malware forum if possible.
     
    TimW, Apr 6, 2011
    #2
  3. missrose1991

    missrose1991 Private E-2

    She has no USB sticks where she is, so she's going to wait until she comes home. Is it ok for her to shut down her laptop? And can we pick up from where we were in 2 weeks?
     
    missrose1991, Apr 6, 2011
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, she can just shut it down and wait. But surely she knows someone who will download those programs for her and copy them to cd if she has no thumb drive.
     
    TimW, Apr 6, 2011
    #4

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