Your computer is infected popup

Hi,

I'm new to these forms so let me know if I need to do this differently. I had a "infected computer" pop up so I found your Malware Removal instructions and have spent the past couple of days going through the procedures. These seeme to have solved my problemso far bu was wondering if you could take a look at my logs when you have time to see if there is anything else I should do.

I'm running XP Pro SP2 with Live OneCare for Virus/spyware protection. (What is your opinion on this program?)

The programs I ran removed and/or qurantined spyware and a Trojan virus. I think you will see this in the reports. Can I delete the quarantined items?

The Counterspy report actually has three different scans in it.

I will put the last three reports in next post.

Thanks for your help.

 

Here are the other three reports.

Thanks

 

Hi again. Thugh everything was fine, but CounterSpy keeps catching Trojan.FakeAert when I start up my computer. I Quarantine it every time but it keeps returning.

Thanks

 

Welcome to MajorGeeks.com!

First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

Pre-Instructions:
Please print out these instructions so that you can operate with All Browser Windows CLOSED.


Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

Step 2:
Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

Again, make sure ALL browser windows are closed when you click FIX.

Step 3:
Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Step 4:
Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Step 5: Begin here after rebooting from Step 4!
Next Reset Web Settings & Default Security Settings

Note for IE 6 users:
To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


Step 6:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Step 7:
After you have completed ALL of the above in the correct order, please attach the following logs.

• HijackThis Log
• ShowNew Log
• GetRunKey Log
• Avenger Log

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Thanks for the help. Things seem to be running fine.

I went through your instructions. The only problem I had was with HijackThis. It came back with one error for the last line to fix. 020-Applnit_DLLs: C|Windows\system32\hanonvt.ini. It was "error#5 -Invalid procedurecall or argument.

Any thing else I should do?

Here are the logs you asked for.

 

Here is the last log you asked for.

I will check back tomorrow.

Thanks for everything so far.

 

Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, and the C:\combofix.txt log that was created.
3. If we used SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Everything seems to be working fine.

Do I need to do anything about the file Hijakthis could not fix.?
020-Applnit_DLLs: C|Windows\system32\hanonvt.ini.

If not I will continue with the READ & RUN ME.

Thanks for everything.

 

I'm sorry please disregard question in last post about "020-Applnit_DLLs: C|Windows\system32\hanonvt.ini." I just ran HijackThis again and the entry is gone.

Thanks

 

Okay! You should now go to step 11 from my previous post.

Surf Safely!

 

I have worked through #11 in your last post.

One last thing and maybe I need to move to a forums area for this.

When I go to the Microsoft update site I get this message




[Error number: 0x8DDD0003]
Network policy settings prevent you from using this website to get updates for your computer.

If you believe you have received this message in error, please contact your system administrator.
Read more about steps you can take to resolve this problem (error number 0x8DDD0003) yourself.

Do you know if the Windows Live OneCare disables this in the registry or did the Malware I had do this?

Thanks,
Chris

 

Yeah, I would post this issue in the Software Forum.

 

Alright, Thanks again for everything.

 

Your Welcome!