ZoneAlarm Removal Problem

Discussion in 'Software' started by bolivartech, Sep 10, 2010.

  1. bolivartech

    bolivartech Private E-2

    I wanted to test out ZoneAlarm and fairly quickly ran into an issue. After a few minutes I could not load web pages in any browser, rest of my network was fine. I decided I did not want to mess with it so I uninstalled it. Well, I am still having the same problem, after just a few minutes I lose the ability to browse the web. I noticed that ZA did not completely uninstall but I'm not able to disable it's startup in msconfig or remove the registry entries. I've ran the acl fixes from microsoft and that did not work either. I also cannot reinstall ZA, I get errors when I do. It says I need to be an administrator, which it does when I'm in my account, which has admin privileges, or as the actual local administrator account.

    The program may be great but this has left a bad taste in my mouth and all I want now is to be gone with it. Any thoughts?
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  3. bolivartech

    bolivartech Private E-2

    Thanks Tim, I should have mentioned I already tried that.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Have you found all the leftovers? Does CCleaner also find them?
     
  5. bolivartech

    bolivartech Private E-2

    CCleaner finds them and tries to remove them. It say's removed, but if I scan again, they are still there.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Can you list them here......full paths and reg keys?
     
  7. bolivartech

    bolivartech Private E-2

    Uninstaller Reference Issue C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm
    Missing Startup Software "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run


    Is what CCleaner lists. But in the registry itself there is still the HKLM\Software\Zone Labs\ and a few other randome zonealarm entries. None of which I can remove.
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download The Avenger by Swandog469, and save it to your Desktop.

    * Extract+ avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * -Do not change any check box options!!
    * Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

    * Now click the Execute button.
    * Click Yes to the prompt to confirm you want to execute.
    * Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    * Your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

    Now run Ccleaner.

    Tell me if that worked.
     
  9. bolivartech

    bolivartech Private E-2

    The zip file is empty, not sure why. I tried it from FF and IE.
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Hummmm......works for me.
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Can you download combofix.exe and save it to your desktop?
     
  12. bolivartech

    bolivartech Private E-2

    That one downloads fine. And if it didn't I have a recently saved copy.
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    File::
    C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    
    Registry::
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm]
    [-HKEY_LOCAL_MACHINE\Software\Zone Labs] 			 		
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the previous file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    [​IMG]
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * Attach the log.

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.
     

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